At a Glance
- Tasks: Lead quality assurance activities and drive process improvements for better outcomes.
- Company: Join Zurich, a global leader in insurance with a focus on innovation.
- Benefits: Enjoy hybrid work, 5-week leave, and opportunities for global impact.
- Other info: Be part of a dynamic team with a commitment to excellence.
- Why this job: Make a real difference by enhancing customer and operational experiences.
- Qualifications: Experience in insights management and a passion for process improvement.
Zurich in Australia is seeking a Disputes Insights Manager to join the Dispute Resolution Team.
You will turn insights, quality reviews and process improvements into practical actions across the business.
Reporting to the Disputes Governance & Insights Manager, you’ll lead enterprise-wide QA activities, monitor trends, and drive automation initiatives to enhance customer, regulatory and operational outcomes.
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Disputes Insights Manager – Hybrid employer: Zurich
Zurich offers a dynamic work environment that emphasizes employee wellbeing and professional growth. With benefits such as five weeks of leave per year and a commitment to digital transformation, employees are empowered to thrive in their careers. The company is recognized as one of Forbes' 'World's Best Employers' and Fortune's 'World's Most Admired Companies', reflecting its strong values and positive impact on the community.
