At a Glance
- Tasks: Triage and resolve customer complaints while building strong relationships.
- Company: Join Zurich Insurance Group, a leader in customer-focused solutions.
- Benefits: Competitive salary, flexible work options, and professional development opportunities.
- Other info: Exciting roles available in Brisbane or Sydney with great team collaboration.
- Why this job: Make a real difference by delivering fair outcomes for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 63000 - 77000 $ per year.
Zurich Insurance Group is seeking an Internal Dispute Resolution Officer to triage and resolve complaints, building strong relationships and a smoother customer experience.
You will gain expertise across ASIC frameworks and AFCA obligations while helping deliver fair outcomes for customers.
Two opportunities exist—permanent and 12-month contract—based in Brisbane or Sydney, with a focus on collaboration within Cover-More’s Dispute Resolution team.
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IDR Officer: Champion Fair Customer Outcomes in North Sydney employer: Zurich Insurance Group
Zurich is an exceptional employer that prioritises employee wellbeing and career growth, offering 5 weeks of annual leave and a hybrid working model that promotes work-life balance. As a leader in the insurance industry, Zurich fosters a collaborative and inclusive culture, providing access to award-winning training programs and global mobility opportunities, ensuring that every team member can thrive and make a meaningful impact in their role. Join us in our state-of-the-art offices where you can contribute to a sustainable future while being part of a values-driven organisation recognised as one of the world's best employers.
