At a Glance
- Tasks: Support the delivery of an enterprise records management platform and improve business processes.
- Company: Major Australian Government department focused on innovation and efficiency.
- Benefits: Competitive salary, contract extensions, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work independently and in multidisciplinary teams.
- Why this job: Make a real impact by shaping records management across government operations.
- Qualifications: Minimum six years of Business Analysis experience and strong stakeholder engagement skills.
The predicted salary is between 90000 - 110000 $ per year.
- Senior Business Analyst | Records Management & Process Improvement
- Senior Business Analyst | Records Management & Process Improvement - Baseline clearance
Location
Canberra, ACT — candidates must be based in Canberra throughout the contract
Experience
Minimum six years of Business Analysis experience
Duration
8 months+12 months+12 months
Support the delivery of an enterprise records management platform, helping shape a single records capability across a major Australian Government department.
As the platform is configured and deployed, you will gather and validate additional requirements, improve business processes and strengthen operational readiness for existing and future users.
Working between business and technology teams, you will translate complex needs into clear specifications, workflows and acceptance criteria.
Key responsibilities
- Facilitate workshops with business areas, procurement, finance, legal, contract managers and service providers to capture requirements and resolve conflicting needs.
- Analyse and document AS-IS procurement and operational processes, identifying opportunities to improve efficiency, governance and business outcomes.
- Develop TO-BE process maps, workflows, swim lane diagrams and business rules, defining roles, controls, decision points and hand-offs.
- Translate requirements into implementable specifications and acceptance criteria that support platform configuration, development and operations.
- Develop business cases, requirements documentation and recommendations supported by stakeholder engagement and analysis.
- Present complex findings through clear advice, presentations and walkthroughs.
- Support acceptance testing, training, implementation and operational readiness activities.
Essential experience
- At least six years of Business Analysis experience.
- Demonstrated experience analysing current-state processes and designing practical future-state improvements.
- Strong requirements elicitation, analysis, documentation and validation skills.
- Experience using recognised process modelling techniques and tools.
- Proven ability to engage diverse stakeholders, reconcile competing requirements and secure agreement on future-state processes.
- Ability to translate business needs into changes to systems, workflows, responsibilities, controls and operating procedures.
- Strong organisational skills and the ability to work independently and within multidisciplinary teams.
- Highly regarded
- Experience delivering records management initiatives, particularly within Australian Federal Government.
- Knowledge of records and information management processes and concepts.
- Experience supporting enterprise platform configuration, deployment and adoption.
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Senior Business Analyst in Canberra employer: ZSoft Technologies
ZSoft Technologies is an exceptional employer, offering a dynamic work environment in Canberra where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for professional development and skill enhancement while working on impactful projects for the Federal Government. Our hybrid work model promotes a healthy work-life balance, making ZSoft a rewarding place to advance your career in technology.
