Sales Administrator in Brisbane

Job Overview

We are seeking two dynamic sales assistants to support our growing sales activities in the Australia and New Zealand markets.

As a key member of the sales team, you will provide comprehensive administrative, coordination, and customer support to our senior sales managers, ensuring the smooth and efficient operation of the sales process.

You will serve as an important bridge for communication between customers and the company's internal departments, committed to enhancing customer satisfaction and assisting in driving the achievement of regional sales targets.

• Main Responsibilities
• Sales Administration and Process Support
• Handle the daily administrative tasks of the sales team, including but not limited to: preparing quotations, proforma invoices, sales contracts and related correspondence.
• Assist in managing the Sales Funnel and CRM system to ensure accuracy and timely update of customer information and transaction records.
• Track order status, coordinate with headquarters and logistics department to ensure timely production and shipment of orders.
• Assist in preparing sales reports, performance data analysis, and market information compilation.
• Customer Relationship and Communication Support
• Primary contact point for customers (dealers, lessors, end users). Respond promptly to inquiries about product information, price, inventory, order status, etc.
• Organize client meetings, product demonstrations and marketing activities, including related logistics arrangements.
• Maintain and update customer database, regularly follow up on customer satisfaction.
• Accurately convey complex or strategic customer requirements to the corresponding sales managers.
• Market and Competing Product Information Collection
• Assist in collecting industry dynamics, potential project information and intelligence on competitors' activities, products and pricing in the ANZ market.
• Monitor local industry media, tender invitation websites and government project announcements, screen valuable information for the sales team's reference.
• Organize and analyze the collected market information to form a brief report.
• Marketing and Exhibition Assistance
• Assist in preparing, proofreading and distributing localisation market materials to ensure compliance with Brand Guidelines.
• Support implementation of online and offline marketing activities, including preparation, setup and on‐site support for industry exhibitions.
• Manage online order inquiries and lead distribution for local e‐commerce platforms and local social media accounts.
• Receive and record customer initial service requests and equipment problem feedback.
• Coordinate between customer and after‐sales service team, track service progress, ensure prompt handling and provide feedback.
• Job Requirements
• Educational Background: Associate degree or higher in business management, marketing, engineering or related fields.
• Work

Experience: 1‐3 years in sales support, client service or administrative assistant roles; preference for experience in construction machinery, heavy equipment, automotive or B2B industrial sectors.

• Language Proficiency: Fluent English (both written and spoken). Those with Mandarin communication skills will have a significant advantage.

• Skill Requirements

• Proficient in MS Office Suite (Word, Excel, Power Point, Outlook).
• Excellent communication and interpersonal skills, with emphasis on client service.
• Excellent organisational skills and multitasking abilities, with focus on detail.
• Proactive, with problem‐solving skills, able to work in a fast‐paced environment.
• Preference for experience using CRM systems (e. g., Salesforce).
• Seniority level
• Associate
• Employment type
• Full‐time
• Job function / Industries
• Construction and Agriculture, Construction, Mining Machinery Manufacturing
• Pay Range
• Base pay: $70,000.00 / yr – $82,000.00 / yr
• Department
• Zoomlion Non‐China Company – Australia and New Zealand Region
• Reporting To
• Country Manager / Senior Sales Manager