At a Glance
- Tasks: Support Homecare customers with order placement and delivery coordination.
- Company: Join BOC, a leader in patient care and customer service.
- Benefits: Enjoy a Monday to Friday schedule with a 38-hour work week.
- Other info: Be part of a growing team with opportunities for career advancement.
- Why this job: Make a real difference in people's lives through compassionate customer support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 16.2 - 19.8 $ per hour.
Our client BOC are looking for Customer Service Superstars to join their busy and growing team! In this customer service-focused role, you will support one of BOC's most critical and complex customer portfolios: the Homecare customer base across Australia. You will ensure the needs of patients, carers, healthcare providers, and associated stakeholders are met with efficiency, accuracy, and compassion. Your work directly supports the wellbeing and continuity of care for customers who rely on BOC Homecare products every day.
Your commitment to accuracy, empathy, problem solving, and follow through will ensure Homecare customers receive safe, reliable, and effective support, reinforcing BOC's reputation as a trusted partner in patient care.
You will play a key role in delivering a seamless onboarding experience for new and existing Homecare customers by:
- Assisting with order placement through Phone/Email
- Processing prescription-based requirements
- Tracking deliveries and coordinating equipment supply
This role demands a high level of care and precision, ensuring all interactions are managed professionally and empathetically. You will respond promptly across multiple communication channels and provide customers with clear, tailored solutions within BOC's policies, processes and compliance requirements, proactive communication regarding delayed deliveries, coordinating urgent orders when delays are not acceptable, maintaining accurate customer records according to CSC and Homecare procedures.
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