At a Glance
- Tasks: Provide advanced support and leadership in Citrix, VDI, and Azure environments.
- Company: Join Zone IT Solutions, a leader in flexible and collaborative IT services.
- Benefits: Enjoy a dynamic work culture with opportunities for growth and development.
- Other info: We value diversity and encourage applicants from all backgrounds.
- Why this job: Make a real impact by driving service improvements and mentoring teams.
- Qualifications: 12+ years in Citrix environments and strong technical leadership skills required.
The predicted salary is between 108000 - 132000 $ per year.
We are looking for an experienced Citrix L3 Engineer to provide advanced technical support, operational leadership, and engineering expertise across Citrix, VDI, and Azure environments.
Key Responsibilities
- Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, Net Scaler, and associated infrastructure.
- Lead resolution of Major Incidents, Priority 1, and Priority 2 incidents.
- Provide technical leadership and mentoring to L1/L2 support teams.
- Drive platform stability, service improvement, and technical governance initiatives.
- Support vulnerability remediation, patching compliance, and security initiatives.
- Maintain operational documentation, knowledge articles, and technical standards.
- Collaborate with project teams on solution delivery and operational readiness.
- Automate repetitive operational tasks using Power Shell and other tools.
- Key Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
- 12+ years of experience supporting Citrix environments in large enterprises.
- Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.
- Strong experience with Citrix CVAD, Citrix Cloud/Daa S, Net Scaler ADC/Gateway, Microsoft Azure, FSLogix/EPM, and Power Shell scripting.
- Experience in major incident management and problem management within an ITIL framework.
- Strong technical leadership, troubleshooting, stakeholder management, and communication skills.
- Preferred Certifications
- Citrix CCP-V / CCE-V
- Microsoft Azure Administrator (AZ-104)
- ITIL Foundation / ITIL 4
We specialize in Digital, ERP, and larger IT Services.
We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts.
Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need.
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities.
We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.
#J-18808-Ljbffr
Citrix L3 Engineer in Sydney employer: Zone IT Solutions Pty Ltd
Join a dynamic team in Melbourne where your expertise as an SAP EWM Consultant will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that encourages continuous learning and professional growth, offering comprehensive training and development opportunities. With a focus on innovation and efficiency in supply chain operations, you'll play a crucial role in enhancing our warehouse processes while enjoying the benefits of a supportive environment and a commitment to employee well-being.
