At a Glance
- Tasks: Manage external disputes and privacy requests while collaborating with various teams.
- Company: Join Zip Co Limited, a leader in innovative financial solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and customer satisfaction.
- Why this job: Make a real difference by ensuring fair outcomes and improving customer experiences.
- Qualifications: Experience in compliance operations and strong analytical skills required.
The predicted salary is between 46485 - 56815 $ per year.
Zip Co Limited is seeking an experienced Compliance Operations Analyst to manage external disputes and privacy requests, ensuring fair, timely outcomes. You will collaborate with Risk and Compliance, Customer Service, Credit, Fraud and Product teams to investigate complaints and strengthen Zip's dispute resolution approach.
You will analyze complaint data for trends, contribute to policy development, and support training across teams, leveraging AI and new tools to improve processes and customer experience.
External Disputes & Compliance Specialist in Sydney employer: ZipMoney
At Zip, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Business Process Manager in our vibrant Sydney office, you'll enjoy extensive professional development opportunities, a supportive team environment, and a range of benefits including generous leave policies, wellness initiatives, and the chance to make a tangible impact on our customers' experiences. Join us to be part of a values-driven organisation that champions innovation and collaboration.
