At a Glance
- Tasks: Manage external disputes and privacy requests, ensuring fair outcomes for customers.
- Company: Join Zip, a leading fintech company in Sydney with a customer-first mindset.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Make a real difference by improving customer experiences and driving compliance.
- Qualifications: Strong analytical skills and experience in compliance or customer service roles.
The predicted salary is between 49500 - 60500 $ per year.
Zip is seeking a Compliance Operations Analyst in Sydney to own and manage external disputes and privacy requests with a focus on fair customer outcomes.
You will collaborate with Risk and Compliance, Customer Service, Credit, Fraud and Product teams to investigate complaints and drive improvements.
You will work with AFCA and similar bodies, prepare submissions, analyse trends, and contribute to evolving the EDR framework while maintaining regulatory compliance and a customer-first approach.
External Disputes & Compliance Operations Analyst in Sydney employer: Zipcolimited
Zip is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to grow and innovate. With a strong focus on employee wellbeing, Zip offers generous benefits such as 25 days of paid leave, comprehensive parental leave, and mental health initiatives, all while promoting a collaborative environment in the heart of Sydney. Join a team that values diversity and encourages personal and professional development, making it a rewarding place to build your career in risk management.
