CustomerServiceAdvisor
NearSalisbury|£27,000–£30,000DOE|FullTime|OfficeBased
Areyouarealpeoplepersonwholovesdeliveringgreatcustomerservice?
Do you enjoy being busy, solving problems and making sure customers have a brilliant experience from the moment they first get in touch?
WearerecruitingaCustomerExperienceforasuccessfulandgrowingleisureandexperiencesbusinessbasednearSalisbury.
Thisisn’tatraditionaladminpositionwhereyou’llspendyourdayquietlyprocessingpaperwork.You’llbeattheheartofthecustomerjourney,speakingtocustomerseveryday,helpingwithbookings,answeringquestionsandsortingouttheoccasionalproblem.
You’llneedtobeorganisedandaccurate,butjustasimportantly,you’llneedtoenjoytalkingtopeople.
TheRole
Workingaspartofafriendlyandenergeticteam,you’llsupportcustomersfromtheirinitialenquirythroughtobookingandbeyond.
Yourdaywillinclude:
- Handlingincomingcustomerenquiriesbyphoneandemail
- Helpingcustomerswithbookings,amendmentsandgeneralquestions
- Deliveringawarm,friendlyandprofessionalcustomerexperience
- Takingownershipofqueriesandseeingthemthroughtoresolution
- Processingbookingsandpayments
- Keepingcustomerandbookinginformationaccurateanduptodate
- UpdatingCRMandinternalsystems
- Followingupwithcustomerswhererequired
- Supportingvoucherandgiftingadministration
- Assistingwithstockcontrolforproductsavailabletocustomers
- Workingcloselywithsales,marketingandoperationalcolleagues
- Helpingidentifywaystomakethecustomerjourneyevenbetter
WhoAreWeLookingFor?
Youmightcurrentlyworkincustomerservice,retail,hospitality,travel,leisure,events,salessupportorabusybookingenvironment.
Previousexperienceisgreat,butwe’reequallyinterestedinfindingpeoplewiththerightattitudeandpersonality.
You’llprobablydescribeyourselfassomeonewho:
- Genuinelyenjoystalkingtocustomers
- Buildsraporteasily
- Isfriendly,confidentandapproachable
- Takesownershipratherthanpassingproblemson
- Remainscalmwhenthingsgetbusy
- Hasexcellentattentiontodetail
- Canjuggleseveralthingsatonce
- Thinksontheirfeetandlooksforsolutions
- Isempatheticandunderstanding
- IscomfortableusingIT,emailandCRMsystems
- Enjoysbeingpartofateam
- Bringsplentyofpositiveenergytowork
ExperienceusingbookingorCRMsystemsanddealingwithcustomercomplaintsormorechallengingsituationswouldbeparticularlyuseful.
What’sInItForYou?
You’llbejoininganestablishedandgrowingbusinessoperatinginanexciting,customer-focusedsector.
You’llreceive:
- £27,000–£30,000salarydependingonexperience
- Opportunitiesfordevelopmentandprogression
- Friendlyandsupportiveworkingenvironment
- Companypension
- Companyevents
- Casualdress
- Staffbenefits
- Freeon-siteparking
Thisisanoffice-basedrolenearSalisbury,working37–40hoursperweek.Duetothenatureofthebusiness,theshiftpatternwillincludesomeweekendworking.
If you’re looking for a customer focused role with plenty of variety, where you’ll be trusted to take ownership and make a genuine difference to someone’s experience, we’d love to hear from you.
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