Job Type: Permanent position | Full time position
Job Description
Position: Retail Manager Type: Full-time, permanent — 38 hours per week Employer: Maison Fleur Floral Design Pty Ltd
Location: Brisbane QLD 4000 Salary: $75,000 – $85,000 per annum, exclusive of superannuation
About the Business
Maison Fleur Floral Design Pty Ltd is a Brisbane floristry and floral design business established in 2018 and operating from multiple locations across the city. It is a full-service operation specialising in premium floral arrangements, bespoke floral design, flower retailing, corporate floral services, event styling, and flower delivery and gifting, serving walk-in retail customers, online shoppers, corporate clients and event organisers. The business is built around its premium brand positioning and places equal weight on operational efficiency, profitability and customer satisfaction, with its retail, floral design and production teams working together so that every in-store, online, corporate and event order is fulfilled on time and to the standard the brand is known for.
About the Position
The Retail Manager plans, organises, directs and controls the retail activities of the business across its Brisbane locations, with responsibility for sales performance, customer service standards, inventory and purchasing, merchandising, financial performance and the supervision of retail staff. The role works closely with the floral design and production teams so that product is available when it is needed, stock is held at the right levels and customer orders — in-store, online, corporate and event-related — are fulfilled promptly and to a premium standard.
The position is central to maintaining the business’s brand positioning while delivering efficient, profitable retail operations.
Key Responsibilities
Plan, organise and oversee daily retail operations across the business’s locations to ensure efficiency, profitability and consistently high standards of customer service
Develop and implement sales strategies, promotional activities and retail policies that achieve the business’s objectives
Determine product ranges, stock levels and pricing strategies in line with customer demand and market trends
Manage purchasing, supplier relationships and inventory control so that product is available when required and wastage is kept to a minimum
Prepare and monitor retail budgets, analyse sales performance and control operational expenses
Recruit, train, supervise and manage retail staff, including rostering, task allocation and performance evaluation
Oversee visual merchandising, product displays and store presentation to maintain the brand’s standards
Manage customer relationships, enquiries and complaints to secure customer satisfaction and retention
Coordinate online orders, floral product availability and delivery arrangements with the floral design and production teams
Maintain accurate sales, stock and financial records and prepare operational reports for management
Ensure compliance with workplace health and safety requirements, consumer regulations and company policies
Requirements
Australian citizens and permanent residents are encouraged to apply.
AQF Diploma, Advanced Diploma or Associate Degree in Retail Management, Business Management, Business Administration or a closely related discipline, or an equivalent overseas qualification
A minimum of two years’ experience in retail management, covering staff supervision, stock control, purchasing, sales performance and customer service; experience in the floral industry, premium retail, lifestyle products, gifts or a similar customer-focused retail environment is preferred
Demonstrated capability in budgeting, financial reporting, sales analysis and operational cost management, and in implementing retail policies, operational procedures and sales improvement strategies
Competence with point-of-sale, inventory and online order management systems and with accurate record-keeping and reporting, together with a working knowledge of workplace health and safety and consumer law obligations in a retail setting
Strong communication and leadership skills, a polished customer service manner suited to a premium brand, sound problem-solving ability and availability to work the hours the retail operation requires, including peak trading periods
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