- Must have very good understanding of setting up basic ITSM process like, Incident Management, Problem, Change, Request and Problem Management
- Must have good understanding of Setting up Major Incident Manager process for a customer.
- Must have good knowledge about PIR and RCA process.
- Must have good knowledge about SLA Configuration, calculation, and reporting
- Good to have knowledge about integration of ServiceNow with other tools like, JSM, Helix, SCCM, Intune, AD, Exchange, etc.
- Good to have knowledge and experience about event management and how to setup the process.
- Good to have knowledge and experience about ServiceNow development.
- Good to have knowledge and experience for ITSM process like Knowledge Management, Demand management, Capacity Management, etc and how to setup the process.
- Should have good understanding and hands on experience for ticket analysis and drawing co-relation to enhance problem management and process cost effective solutions to customer.
- Good to have knowledge and hands-on experience on CMDB and how to implement it from scratch.
- Good to have understanding and hands-on experience on License management ( HAM / SAM ) and asset management
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IT Service Management SME in Sydney employer: Zensys
As an IAM Consultant/SailPoint Testing Lead at UTS's Broadway campus, you'll thrive in a collaborative environment that values teamwork and open communication. The company offers excellent opportunities for professional growth, with a focus on adapting to challenges and fostering innovation. Enjoy the unique advantage of working in a vibrant academic setting, where your contributions directly impact the learning community and enhance your career trajectory.
