Zendesk is building a Custom Agent Service that orchestrates the full agent lifecycle, integrating with Zendesk APIs, third-party connectors, and internal tools. You will work on the execution core, retrieval, connectors, and production telemetry, to scale to thousands of accounts.
The role emphasizes reliability, security, compliance, and a strong Python background, with experience shipping production systems and building resilient backend services.
Staff ML Engineer - Hybrid Agent Systems & Production ML employer: Zendesk
At Zendesk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our hybrid working model, which allows for flexibility while also encouraging in-person connections at our offices across WA & SA. Join us to be part of a mission-driven team that values diversity, equity, and inclusion, and empowers you to make a meaningful impact in the world of AI-powered customer experience.
