Zendesk Melbourne is seeking a backend engineer to own the agent execution core at scale. You will refine the planning loop, tool dispatch, memory integration, and robust error handling to support real traffic across thousands of accounts.
You will also own knowledge retrieval and the end-to-end agent-connector stack, ensuring low latency and high-quality reasoning over customer knowledge bases, with a focus on security and governance from day one.
Staff ML Engineer — Build Production-Grade Agent Systems in Melbourne employer: Zendesk
At Zendesk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our hybrid working model, which allows for flexibility while also encouraging in-person connections at our offices across WA & SA. Join us to be part of a mission-driven team that values diversity, equity, and inclusion, and empowers you to make a meaningful impact in the world of AI-powered customer experience.
