Zendesk, Inc. is advancing a cutting-edge AI platform that enables autonomous customer-service agents to perceive, reason, and act across production workflows.
You will design and implement memory-augmented, multi-agent systems that plan, dispatch tools, and learn from real-world data while ensuring safe, scalable deployment. The role emphasizes hands-on ML/AI development, RL-driven improvements, and integration with production APIs to continuously improve ticket resolution with minimal human
Senior AI Architect: Multi-Agent Planning & Autonomy employer: Zendesk, Inc.
Zendesk, Inc. is an exceptional employer located in the vibrant city of Melbourne, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that values work-life balance, making it an ideal place for those looking to thrive in the SaaS industry.
