At a Glance
- Tasks: Provide technical support for medical imaging software and assist users across platforms.
- Company: ZedZed Technologies is revolutionising healthcare communication in Australia and beyond.
- Benefits: Full-time role with opportunities for growth and a chance to make a global impact.
- Other info: Dynamic work environment with a focus on innovation and continuous improvement.
- Why this job: Join a mission-driven team improving healthcare experiences for millions.
- Qualifications: 2+ years in technical support, strong IT skills, and customer-facing experience.
The predicted salary is between 62100 - 75900 $ per year.
About Zed
Zed Technologies is transforming how medical imaging is shared and accessed.
Our solutions streamline communication between patients, doctors, and radiology providers, securely delivering over 10 million scans per year.
With a growing footprint across Australia and international markets, we're on a mission to build connected healthcare experiences that put patients and referrers first.
About the Role
The successful applicant will be responsible for providing Level 1 and Level 2 technical support for our medical imaging software across desktop and mobile/tablet platforms.
As part of the Support Team, you will participate in an on-call roster and occasional evening work, supporting production healthcare systems used by clinicians, referrers, and patients.
- Reports to
- Customer Support Manager
- Employment type
- Full-time employment, comprising 38 hours per week
- Location
- Zed Technologies office in Melbourne
- Working from home if directed by Zed Managers
Essential Skills and Experience
- Minimum 2 years' experience in a technical helpdesk or support role
- Strong foundational IT and troubleshooting skills, with a willingness to learn healthcare-specific systems
- Experience working in a customer-facing technical support role
- Experience in the healthcare, radiology, or service industry is desirable
- Exposure to DICOM, HL7, or FHIR
- Understanding of diagnostic imaging workflows
- Experience supporting Windows-based systems, including IIS and SQL-based applications
- Sound understanding of server and cloud technologies
- Familiarity with integration engines
Why Join Us?
- Shape the Support Function – Build scalable systems and processes from the ground up.
- Make a Global Impact – Improve healthcare experiences for millions of users.
- Grow with Us – Join a team that values innovation, accountability, and continuous improvement.
If you're excited by the idea of building world-class support for a healthtech company that's making a real difference, we'd love to hear from you.
Customer Support Consultant in Melbourne employer: Zed Technologies
Zed Technologies is an exceptional employer, offering a dynamic work environment in Melbourne where innovation and accountability are at the forefront. Employees enjoy opportunities for professional growth while contributing to meaningful healthcare solutions that impact millions. With a supportive team culture and the flexibility of remote work options, Zed is committed to fostering a workplace that values both personal and professional development.
