At a Glance
- Tasks: Drive business growth and support franchisees across Australia while building strong relationships.
- Company: Join Zarraffa’s Coffee, a proud 100% Australian owned coffee brand.
- Benefits: Enjoy lots of coffee, professional development opportunities, and an Employee Assistance Program.
- Other info: Travel across Australia and work in a dynamic, supportive environment.
- Why this job: Make a real impact in the coffee industry and help shape the future of Zarraffa’s.
- Qualifications: 5+ years in leadership roles and experience in franchised businesses required.
The predicted salary is between 82800 - 101200 $ per year.
Zarraffa’s Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 90 stores across Queensland, South Australia, Victoria, New South Wales and Western Australia in a mix of drive-thrus and stores, we offer convenience and accessibility to all coffee-lovers. At Zarraffa’s, we are more than just a cup of coffee, as our commitment to product, service, freshness, convenience and a genuine love of coffee, is what makes the Zarraffa’s Coffee experience.
About the role: Reporting to the Head of Business Development, the Business Development Manager (BDM) will work closely with the Operations team to develop and execute strategic growth initiatives across the network. The primary objective of this role is to support both existing and prospective franchisees in driving business growth, improving profitability, and achieving operational excellence. This will be achieved through:
- Building strong relationships with key stakeholders
- Developing and monitoring store-specific KPIs
- Conducting business and operational reviews
- Identifying opportunities for improvement
- Providing coaching and mentoring to franchisees and store managers
Key responsibilities include:
- Travel extensively to allocated stores across Australia to build and maintain strong relationships with existing and prospective franchisees and store leadership teams
- Analyse store financial performance, monitor key metrics, and implement strategies to drive sales growth, profitability, and operational success
- Review customer feedback and satisfaction data to identify improvement opportunities and enhance customer experience
- Champion and uphold Zarraffa's brand standards, ensuring consistent delivery of exceptional customer experiences across the network
- Drive customer-focused initiatives that increase loyalty, retention, and long-term business growth
- Ensure compliance and strong governance across all aspects of store operations
- Identify, manage, and mitigate operational risks to support business continuity and performance
- Act as the key link between stores and the Operations team, facilitating clear, timely, and effective communication
- Collaborate cross-functionally to implement best practices and improve overall business performance
- Coach, mentor, and develop franchisees, store managers, and leadership teams to build capability and drive results
- Leverage data and insights to provide recommendations, influence decision-making, and support strategic planning
Our Ideal Candidate:
- 5+ years' leadership experience in the QSR industry
- 2+ years' experience as a BDM within a franchised business
- Strong financial and commercial acumen
- Proven ability to drive sales and profitability
- Excellent coaching and mentoring skills
- Strong stakeholder management and relationship-building abilities
- Data-driven approach to decision-making
- Highly organised with strong time management skills
- Current driver's licence
- Ability and willingness to travel regularly to stores across Australia
The perks: Lots of Coffee! Employee Assistance Program Opportunities for long professional development and advancement.
Business Development Manager in Logan City employer: Zarraffa's Management
Zarraffa’s Coffee is an exceptional employer, offering a vibrant work culture that celebrates the love of coffee and fosters professional growth. With opportunities for long-term development, extensive travel across Australia, and a commitment to employee well-being through programs like the Employee Assistance Program, Zarraffa’s ensures that its team members are supported and empowered to excel in their roles. Join a proudly Australian-owned company where your contributions directly impact the success of a beloved brand and enhance customer experiences nationwide.
