At a Glance
- Tasks: Lead People & Culture operations and support managers with HR guidance.
- Company: Join Zarraffa’s Coffee, a proudly Australian-owned brand with over 80 stores.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: On-site role at Eagleby, Monday to Friday, 9:00am to 5:00pm.
- Why this job: Make a real impact in a growing company focused on great people and coffee.
- Qualifications: HR qualifications or equivalent experience, with strong knowledge of employment relations.
The predicted salary is between 82800 - 101200 $ per year.
Zarraffa’s Coffee is proudly 100% Australian owned and operated, serving specialty coffee across more than 80 stores nationwide.
With ambitious growth plans and a continued focus on supporting our franchise network, we are seeking a hands‑on and experienced
People & Culture Team Leader to join our Head Office team in Eagleby.
Reporting to the People & Culture Manager, you will lead the day‑to‑day delivery of People & Culture operations, partnering with managers and franchisees to provide practical HR support and guidance.
As the business continues to expand, you will play a key role in building leadership capability, supporting workforce growth, and ensuring our people practices scale effectively with the needs of the business.
You will also lead and develop the People & Culture Coordinator, ensuring the efficient delivery of people services and a positive employee experience across the organisation.
This is an exciting opportunity to make a genuine impact in a growing national brand where great people, strong culture and great coffee are at the heart of everything we do.
Key Responsibilities
- Lead day-to-day People & Culture operations.
- Partner with managers and franchisees on employee relations and workplace matters.
- Manage performance, conduct and disciplinary matters.
- Conduct workplace investigations and case management.
- Provide coaching and support to leaders on people‑related issues.
- Interpret and apply policies, procedures and employment legislation.
- Coordinate return‑to‑work and injury management processes.
- Support workforce planning and organisational growth initiatives.
- Oversee end-to-end recruitment, including advertising, interviewing, onboarding and offboarding.
- Ensure compliance with employment legislation and best‑practice HR processes.
- Maintain and improve People & Culture policies, systems and procedures.
- Lead, coach and develop the People & Culture Coordinator.
- Support the delivery of People & Culture projects and business initiatives.
About You
- Qualifications in Human Resources, Business, or a related discipline, or equivalent experience.
- Experience in a Human Resources or People & Culture role.
- Strong knowledge of employment relations and workplace legislation.
- Proven experience managing performance, investigations and employee relations matters.
- Experience supporting return‑to‑work and injury management programs.
- Strong recruitment and talent acquisition experience.
- Previous leadership or coaching experience.
- Excellent communication, organisational and stakeholder management skills.
- A practical, proactive and solutions‑focused approach.
This is an on‑site role based at our Eagleby Support Office, Monday to Friday, 9:00am to 5:00pm.
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People & Culture Team Leader in Logan City employer: Zarraffa's Coffee
Zarraffa’s Coffee is an exceptional employer that fosters a vibrant work culture, where teamwork and continuous learning are at the forefront. With opportunities for career development and the unique perk of enjoying free specialty coffee, employees thrive in a supportive environment that values their contributions. Located across multiple states, Zarraffa’s offers a dynamic workplace for IT Support Officers to grow their skills while being part of a beloved Australian brand.
