Client Experience Specialist - Ferrari Melbourne
The Zagame Automotive Group proudly runs some of the world's most exclusive automotive brands includingFerrari, Lamborghini, Abarth, Alfa Romeo, Aston Martin, Audi, Bentley, CUPRA, Fiat, McLaren, Pagani and Rolls-Royce.
ABOUT THE ROLE
Our Ferrari Melbourne dealership is currently offering the opportunity for a Client Experience Specialist to join our team.
As Client Experience Specialist, you are the architect of Ferrari's client journey. You ensure that every interaction - in the showroom, during events and across digital touchpoints - delivers an emotionally engaging, refined and consistent experience worthy of the Prancing Horse. You bring together hospitality mindset, community building, CRM discipline and digital awareness to attract, engage and retain clients, working closely with Sales, After-Sales and Marketing to elevate every moment of the Ferrari Clients experience.
What You'll Do
Welcoming and hosting customers as they enter the dealership and offer refreshments including making coffee to dealership customer. Also ensuring that the café is full stocked and kept clean.
Oversee showroom presentation, ensuring multimedia and printed materials and communications are up-to-date and in line with brand identity
Elevate the end-to-end client journey, ensuring excellence at point of sale, during events and across touchpoints
Assist the Marketing Manager with event attendees, manage invitations, and ensure a high-quality guest experience
Support CRM activities, including database updates, client clustering and structured follow-up after events
Collaborate closely with Marketing, Sales and After-Sales teams for post-event reviews and follow-up actions
Assist the Marketing Manager with Ferrari Factory Tours and Client Esperienza travel arrangements
Your Profile
Client-experience or hospitality-oriented professional from luxury, premium retail or high-end service environments
Naturally attentive to detail, atmosphere and emotional engagement
Previous experience assisting with events, communities, and cross-functional initiatives
Structured and disciplined in follow-up, CRM usage and process execution
Skills & Qualifications
Strong understanding of client experience, events and community engagement
Familiarity with CRM tools, client segmentation and follow-up processes
Awareness of digital and social media marketing dynamics
Excellent interpersonal, organizational and communication skills
What This Role Offers You
A highly visible role shaping the lived Ferrari experience for clients and prospects
Daily interaction with a discerning, relationship-driven clientele
The opportunity to blend hospitality, brand storytelling and community building
Close collaboration with Marketing, Sales, After-Sales teams
Exposure to Ferrari standards, tools and best practices in client experience excellence
Ongoing Factory training
#J-18808-Ljbffr
Client Experience Specialist - Ferrari Melbourne employer: Zagame Automotive Group
At Zagame Automotive Group, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment at our Bentley Melbourne Dealership. Our commitment to ongoing training and career development ensures that our employees can grow and thrive in their roles, while our focus on teamwork and customer service fosters a collaborative culture. Join us to be part of a prestigious automotive group that values your contributions and provides unique opportunities within the luxury car market.
