Sales Support Coordinator – Wetherill Park
The opportunity
1 position available at our Wetherill Park office in Sydney. Support our B2B sales team by handling enquiries, preparing quotation information, checking orders and coordinating customer follow-up. This role suits an organised, accurate administrator who enjoys customer service and keeping orders moving.
Role Details
- Full-time, on-site sales support role reporting to the General Manager.
- Location: 10 Vicars Place, Wetherill Park NSW 2164.
- AUD $70,000 per year + superannuation.
About YUMA Australia
YUMA Australia supplies window furnishing fabrics, components and finished shading products to trade customers across Australia. Our customers include blind and awning manufacturers, fabricators, wholesalers and installers, supported by warehouses in Wetherill Park and Tuggerah.
Website: https://www.yuma-aus.com.au/
What you will do
- Respond to inbound enquiries by phone, email and the online ordering platform, and prepare standard quotation information.
- Enter and check ERP orders, including customer details, products, pricing, quantities and delivery instructions.
- Coordinate samples, product information and follow-up dates with customers and the sales team.
- Keep CRM customer records, activities and next steps complete and current.
- Provide stock, order and delivery updates, and escalated exceptions to the sales team, warehouse or management.
- Liaise with warehouses, finance on QuickBooks Online invoicing, and the overseas manufacturing team on order status.
- Prepare routine quotation, pipeline and outstanding-action reports, and maintain organised, confidential customer records.
What you bring
- Experience in sales administration, customer service or order processing in a B2B or wholesale environment.
- Accurate data entry and clear written and telephone communication.
- Confidence using Excel, email and CRM, ERP or order-management systems.
- The ability to prioritise deadlines, follow up actions and keep customer commitments visible.
- Work rights that allow you to perform this role in Australia.
Useful experience
Experience in window furnishings, textiles, building products, inventory or freight coordination is an advantage. Familiarity with QuickBooks Online, Kingdee or a similar ERP would also be useful. Mandarin language skills are an advantage, as the role liaises with our overseas manufacturing team on order status.
Our recruitment approach
YUMA Australia assesses applicants on role-related skills and experience and is committed to a safe, respectful and inclusive recruitment process.
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