Team Leader – Youth Engagement and Support

Youth Off The Streets is a not-for-profit organisation that provides safety, support and opportunities for young people to build a positive future. Our services include crisis accommodation and housing support, alternative high school education, alcohol and other drugs counselling, youth justice programs, life skills and employment pathways, cultural support and community engagement. We focus on early intervention and community-led support that empowers young people, strengthens families and builds safer, more connected communities. Our work is grounded in trauma-informed practice, ensuring safety, emotional wellbeing and collaboration are at the heart of everything we do.

About the Role: Everyone’s potential deserves to be realised, especially young people navigating homelessness, instability and tough moments while seeking safety, connection and hope. As the Team Leader - Engagement and Support, you will lead a team of Senior Youth Worker, Youth Workers and Case Workers delivering responsive, strengths-based and trauma-informed support to young people across Bankstown. You will guide staff in embedding best-practice case work, ensuring services are safe, effective and aligned with YOTS practice frameworks. Your leadership will focus on capability building, service quality, stakeholder engagement and operational oversight. You will support staff to deliver consistent, high-quality case management, maintain strong relationships with partner organisations, and ensure young people feel respected, supported and empowered throughout their journey. This role reports to the Youth Support Services Senior Manager.

What you'll do:

• Lead, support and supervise Senior Youth Workers, Youth Workers and Case Workers
• Provide coaching, guidance and performance feedback to build capability and confidence
• Oversee case planning, support coordination and service delivery
• Ensure case work reflects YOTS practice frameworks and best-practice standards
• Build strong relationships with community organisations, service providers and stakeholders
• Represent YOTS at interagency meetings and relevant forums
• Strengthen referral pathways and partnerships to improve outcomes for young people
• Oversee program operations, site requirements, rostering and compliance
• Manage data collection, record keeping and reporting to funding bodies
• Contribute to audits, continuous improvement and service quality
• Support project development, funding submissions and strategic planning
• Identify risks, emerging issues and opportunities for service enhancement
• Uphold child-safe practices and contribute to a culturally safe environment

What you'll bring:

• Minimum 2 years' experience in a management or team leader role
• Minimum 5 years' experience in youth work and case work
• Demonstrated ability to lead and support staff in service delivery environments
• Strong communication, advocacy and relationship-building skills
• Ability to work respectfully with diverse cultural backgrounds and community expectations
• Understanding of trauma-informed, developmentally-informed and strengths-based approaches
• Experience with reporting, data collection and compliance requirements
• Strong organisational skills and ability to manage competing priorities
• Ability to respond calmly and therapeutically in crisis situations
• Commitment to ongoing professional development
• Understanding of child-safe principles and cultural safety practices
• Relevant tertiary qualification in Community Services, Social Work, Behavioural Sciences or similar

Why you'll love working with us:

• Work environment - Trauma-informed, culturally safe and collaborative
• Compensation and benefits - Practical supports that sustain you in demanding, relational work.
• Balance - Healthy boundaries, reflective practice and manageable workloads.

What we offer:

• Salary packaging: $15,900 tax-free + $2,650 meal & entertainment
• EAP for yourself and your family
• Additional leave (purchased leave, cultural leave, gifted leave, self-care leave)
• Access to Fitness Passport

Youth Off The Streets embraces The Sanctuary Model as the foundation of our organisational culture. This trauma-informed framework guides how we support young people and staff, prioritising safety, emotional wellbeing and resilience. It shapes our approach to conflict resolution, crisis intervention and healing from trauma creating a safe, inclusive and supportive environment for all. We are committed to diversity, equity and inclusion. These values are part of who we are and how we work. We actively encourage, support and celebrate the diverse voices and strengths of our people. This diversity fuels innovation, deepens connection and strengthens the impact we have in the communities we serve.

Youth Off The Streets is an EEO employer and a child-safe organisation. This is a rare opportunity to join a passionate, high-profile not-for-profit that values the young people of today and tomorrow and the people who support them. The successful candidate will be required to hold a NSW Working With Children Check, Police Check, a valid Australian Driver Licence, and unrestricted Australian working rights. We strongly encourage Aboriginal and Torres Strait Islander people to apply.