At a Glance
- Tasks: Welcome and connect with young people, plan activities, and create a safe space.
- Company: Join yourtown, a trusted provider focused on youth mental health and wellbeing.
- Benefits: Salary packaging, discounts, ongoing training, and wellbeing support.
- Other info: Flexible work hours and a supportive, inclusive workplace.
- Why this job: Make a real difference in young people's lives while developing your skills.
- Qualifications: Great communication skills, customer service experience, and a passion for helping others.
The predicted salary is between 15900 - 15900 $ per year.
Great with people? Looking for a job where you can actually make a difference? If you’ve worked in retail, hospitality, fast food or customer service, you already have skills that could make you a great Youth Guide. We're looking for an energetic and motivated Youth Guide to join our Hervey Bay team. Whether you’ve recently finished Year 12, are looking to kick-start your career, or want to use your customer service skills in a role that makes a real difference, this could be the opportunity for you.
What does a Youth Guide do?
Think of yourself as the heart of our site. As a Youth Guide, you’ll be one of the first people young people see when they walk through the door. You’ll help create a welcoming, safe and engaging space where young people feel valued, comfortable and included.
Your day could include:
- Welcoming and connecting with young people
- Making coffees, snacks and refreshments
- Helping plan and support fun activities and social events
- Answering phones, responding to enquiries and helping coordinate appointments
- Setting up spaces for workshops and activities
- Ordering supplies and keeping the site organised, clean and tidy
Who we’re looking for:
You don’t need years of industry experience. We’re looking for someone who is positive, proactive, great with people and willing to learn. You enjoy being busy, solving problems and helping others. We’ll provide you with a structured onboarding program and role-specific training to set you up for success.
You will bring:
- Passion, commitment and belief in young people
- Great communication and customer service skills
- Confidence connecting with people from different backgrounds
- Good computer and digital skills
- Availability to work Thursdays until 7pm for our youth social activities program
- Experience in retail, hospitality, fast food, reception or customer service
- Enjoy planning activities and events
- Ability to think on your feet when things get busy
- Positive energy and enjoyment in making people feel welcome
At yourtown, we know that when our people feel supported, they can make the greatest impact. That's why we offer a range of benefits designed to support your financial wellbeing, professional growth, work-life balance and overall health.
Your employment experience will include:
- Salary packaging of up to $15,900 per annum, plus additional meal and entertainment benefits, where applicable
- Your choice of either a fortnightly or monthly Rostered Day Off (RDO) to support work-life balance
- Discounts on groceries, fuel, travel, electronics and more through PayLab
- Ongoing training and development opportunities, plus free access to LinkedIn Learning, with over 16,000 courses
- Wellbeing benefits including Calm and Centr subscriptions and free, confidential EAP support
- A supportive, inclusive and values-driven workplace where your work makes a difference
About yourtown:
yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.
Realise your potential at yourtown.
Role closes: 1 November 2026
yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all. yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check. Successful applicants must be able to comply with federally funded Department system access requirements, including establishing and maintaining a valid myID account for secure authentication and MUST not be subject to any active NDIS Commission banning orders or legal prohibitions from working within the National Disability Insurance Scheme (NDIS).
Youth Guide in Hervey Bay employer: yourtown
At yourtown, we pride ourselves on being a leading employer in the mental health sector, offering a supportive and inclusive work environment for our Allied Health Professionals. Located in Capalaba, our team enjoys flexible work arrangements, ongoing professional development opportunities, and a strong focus on employee wellbeing, including access to wellness programs and counselling services. Join us in making a meaningful impact on the lives of children and families while working alongside a dedicated team committed to positive change.
