At a Glance
- Tasks: Investigate and resolve technical issues while supporting veterinary practices with software solutions.
- Company: Join PawsApp, a fast-growing tech company transforming veterinary care across Australia and NZ.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real difference in the veterinary field by enhancing technology and customer experiences.
- Qualifications: 2+ years in application support, strong SQL skills, and a knack for problem-solving.
The predicted salary is between 62100 - 75900 $ per year.
PawsApp, part of VetXtend, is a fast-growing veterinary technology business supporting over 1,100 veterinary practices across Australia and New Zealand. We develop innovative software solutions that help veterinary practices improve efficiency, streamline operations and deliver better client experiences.
About the role
This is an exciting opportunity for someone who enjoys investigating technical challenges, solving problems and working with customers. You will play a key role in ensuring our software platform and third-party integrations operate smoothly, helping veterinary practices get the most out of our technology. Working closely with our customer operations, onboarding and development teams, you will investigate technical issues, troubleshoot database and integration problems, and help improve the overall reliability of our platform.
Key responsibilities
- Investigating and resolving software, database and integration issues
- Using SQL queries to analyse data, troubleshoot problems and identify discrepancies
- Managing technical support tickets and escalating complex issues to developers
- Supporting the technical onboarding and configuration of new veterinary practices
- Troubleshooting integrations with veterinary Practice Management Information Systems (PIMS) and third-party software
- Providing clear, professional technical assistance to customers
- Working with internal teams and external software providers to resolve technical issues
- Identifying recurring problems and recommending improvements
- Maintaining technical documentation and contributing to better support processes
About you
- Minimum 2 years' experience in application support, technical support or software troubleshooting
- Strong SQL skills, including writing queries, joining tables and investigating data issues
- Excellent analytical and problem-solving abilities
- Strong communication skills and a customer-focused approach
- Ability to investigate technical issues independently and manage multiple priorities
- Experience working with ticketing systems and technical escalations
- Experience troubleshooting APIs and software integrations
- Experience with SaaS platforms or cloud-based applications
- Familiarity with application logs and debugging tools
Application Support Specialist – SQL & Integrations employer: Your PetPA Pharmacy
PawsApp, as part of VetXtend, stands out as an exceptional employer by fostering a collaborative and innovative work culture that prioritises employee growth and development. With a focus on supporting over 1,100 veterinary practices across Australia and New Zealand, employees are empowered to tackle meaningful challenges while enjoying the benefits of a dynamic environment that encourages problem-solving and teamwork. The company offers competitive benefits and opportunities for professional advancement, making it an ideal place for those looking to make a significant impact in the veterinary technology sector.
