We are a dynamic and person-focused Not-for-Profit Disability & Mental Health Service Provider in the East Gippsland, Latrobe Valley and NSW regions. We offer individualised Support Coordination and Direct Services to help clients activate their TAC funding, NDIS funding/plan, and engage in appropriate support for positive outcomes.
At Your Own Way, we value staff retention and recognition and support our employees to achieve their desired work-life balance.
For more information: www.yourownway.org.au
About Your Own Way Australia Ltd
We are a dynamic and person-focused Not-for-Profit Disability & Mental Health Service Provider in the East Gippsland, Latrobe Valley and NSW regions. We offer individualised Support Coordination and Direct Services to help clients activate their TAC funding, NDIS funding/plan, and engage in appropriate support for positive outcomes.
At Your Own Way, we value staff retention and recognition and support our employees to achieve their desired work-life balance.
For more information: www.yourownway.org.au
About the role
Your Own Way Australia Ltd. compassionate, reliable, and trauma-informed experienced Support Coordinator / Recovery Coach to join our team across NSW.
Key Responsibilities
- Manage a caseload of NDIS participants, delivering high-quality Support Coordination and/or Psychosocial Recovery Coaching.
- Monitor participant budgets to ensure funding is used effectively and within plan limits.
- Coordinate, review and oversee service delivery to ensure supports meet participant goals and quality expectations.
- Advocate for participants and support them to exercise choice, control and access to appropriate services.
- Build strong relationships with participants, families, providers and key stakeholders.
- Assist participants to navigate the NDIS, prepare for plan reviews and maximise plan outcomes.
- Identify and respond to risks, safeguarding concerns and changing participant needs.
- Maintain accurate documentation, case notes and reports in line with NDIS Practice Standards and organisational requirements.
- Contribute to a collaborative team culture focused on quality outcomes and continuous improvement.
- Identify, manage and elevate participant risks or concerns to senior management as required.
- Attend and actively participate in team meetings, supervision and professional development.
About You
You are a compassionate, organised and proactive professional who is passionate about empowering people to achieve their goals and live meaningful lives. You thrive in a fast-paced environment, can manage competing priorities and are committed to delivering high-quality, person-centred services.
To be successful in this role, you will have:
- Experience as an NDIS Support Coordinator, Recovery Coach or in a similar community services role.
- Sound knowledge of the NDIS, Psychosocial Recovery Coaching and person-centred practice.
- Excellent communication, relationship-building and advocacy skills.
- Strong organisational and time management skills, with the ability to manage participant budgets and competing priorities.
- Confidence working independently while contributing positively to a collaborative team.
- High attention to detail and the ability to maintain accurate, compliant documentation.
To be successful in this role, you will have
- Demonstrated experience in mental health, disability, Support Coordination and/or Psychosocial Recovery Coaching.
- Experience managing NDIS participant plans, budgets, goal setting and recovery-focused supports.
- Strong understanding of the NDIS, trauma-informed practice and recovery-oriented approaches.
- Excellent communication, advocacy, conflict resolution and problem-solving skills.
- Strong organisational skills with the ability to manage competing priorities and a diverse caseload.
- Leadership, mentoring or team coordination experience.
- Current Victorian Driver's Licence and access to a reliable, insured vehicle.
- Current NDIS Worker Screening Check (or willingness to obtain).
- Current Working with Children Check (or willingness to obtain).
- National Police Check (or willingness to obtain).
- Current First Aid and CPR certification (or willingness to obtain).
Essential
- Demonstrated experience in mental health, disability, Support Coordination and/or Psychosocial Recovery Coaching.
- Experience managing NDIS participant plans, budgets, goal setting and recovery-focused supports.
- Strong understanding of the NDIS, trauma-informed practice and recovery-oriented approaches.
- Excellent communication, advocacy, conflict resolution and problem-solving skills.
- Strong organisational skills with the ability to manage competing priorities and a diverse caseload.
- Leadership, mentoring or team coordination experience.
- Current Victorian Driver's Licence and access to a reliable, insured vehicle.
- Current NDIS Worker Screening Check (or willingness to obtain).
- Current Working with Children Check (or willingness to obtain).
- National Police Check (or willingness to obtain).
- Current First Aid and CPR certification (or willingness to obtain).
Desirable
- Qualification in Mental Health, Community Services, Social Work, Psychology or a related discipline.
- Experience supporting participants with complex psychosocial, behavioural or disability support needs.
What We Offer
- Permanent employment
- Supportive and values-driven organisational culture
- Flexible work arrangements to support work-life balance
- A meaningful career making a positive difference in people's lives
- Employee recognition and retention focus
- Salary packaging
