Youi Insurance on the Sunshine Coast is seeking a full-time Customer Experience Advisor based in Sippy Downs. You'll sharpen your ability to handle tough conversations, explain cover and value clearly, and support customers through renewals and cancellations.
The role focuses on listening with empathy, following structured scripts, and meeting retention targets. Regular coaching and fair, compliant decisions are part of the daily routine, with incentives and salary reviews rewarding performance.
Retention Advisor - Calm, Confident Renewal Specialist in Sippy Downs employer: Youi Insurance
At Youi, we pride ourselves on being an exceptional employer, offering a supportive work culture that values personal growth and development. As a Home Performance Consultant, you'll enjoy practical benefits like a maintained company car, performance-based incentives, and the flexibility of a 9-day fortnight, all while making a meaningful impact on customer satisfaction and service quality. Join us in our mission to redefine insurance by fostering strong relationships and driving continuous improvement across our national network of service providers.
