At a Glance
- Tasks: Handle inbound calls about renewals and pricing, guiding customers with confidence.
- Company: Youi Insurance, a trusted name in the insurance industry.
- Benefits: Full-time role with regular feedback and development opportunities.
- Other info: Join a supportive team in a vibrant Sunshine Coast location.
- Why this job: Make a real difference by helping customers feel secure in their insurance choices.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 41850 - 51150 $ per year.
Youi Insurance in Sunshine Coast is seeking a retention advisor to handle inbound calls about renewals, pricing and cover, helping customers decide with confidence.
The role is full-time and office-based in Sippy Downs.
You will use coaching and scripts to stay compliant while building trust, manage emotions on calls, and work toward retention targets with regular feedback and development opportunities.
Inbound Retention Advisor – Insurance Customer Guidance in Sippy Downs employer: Youi Insurance
At Youi, we pride ourselves on being an exceptional employer, offering a supportive work culture that values personal growth and development. As a Home Performance Consultant, you'll enjoy practical benefits like a maintained company car, performance-based incentives, and the flexibility of a 9-day fortnight, all while making a meaningful impact on customer satisfaction and service quality. Join us in our mission to redefine insurance by fostering strong relationships and driving continuous improvement across our national network of service providers.
