People and Capability Advisor

You'll love this role if you're an experienced People & Capability professional who enjoys helping leaders navigate complex people matters and finding practical solutions that balance people and business outcomes.

This role is ideal for someone confident in managing a broad range of employee relations matters and partnering with leaders to build capability, reduce risk and support high-performing teams. Supporting our Claims function, you'll become a trusted advisor, helping leaders navigate challenges and drive positive people outcomes.

No two days are the same. You could be guiding a performance matter, undertaking an investigation, coaching a leader through a difficult conversation or advising on workplace concerns. Success comes from your ability to assess situations objectively, communicate clearly and provide practical, commercially minded advice.

You'll join a collaborative People & Capability team where you'll continue to develop your expertise while making a genuine impact across the business.

What you'll be doing

• Provide expert advice across performance, conduct and workplace concerns
• Manage employee relations matters, including performance and misconduct
• Conduct workplace investigations and support respect-at-work matters
• Coach leaders through people matters and build capability
• Provide practical advice balancing people and business outcomes
• Ensure compliance with employment legislation and company policy
• Promote a positive risk and compliance culture

What great looks like

• Experience managing complex employee relations matters
• Strong judgement and ability to navigate sensitive situations
• Proven stakeholder management and influencing skills
• Knowledge of workplace relations legislation and frameworks
• Ability to communicate risk and provide practical advice
• Strong organisation and prioritisation skills
• HR, Employee Relations or Law qualifications are advantageous

What you'll get

• Challenging work that grows your expertise
  Exposure to complex ER matters, investigations and leadership coaching.
• Leaders who value your advice
  Partner with leaders who genuinely seek and trust your guidance.
• Real influence on business outcomes
  Help shape team performance, culture and employee experiences.
• Time off you can plan around
  22 days annual leave, plus hybrid work flexibility.
• A workplace you can feel
  Food trucks, themed days and team celebrations.
• Practical benefits that support you day to day
  Discounted insurance, wellbeing initiatives and gym benefits.
• Career pathways that keep moving
  Development opportunities across P&C and the broader business.
• Work that has real purpose
  Supporting leaders, teams and customers through important moments.

Ways of working

• Based at Youi Head Office on the Sunshine Coast
• Supporting leaders primarily within our Claims portfolio, and exposure to matters across the broader business as required

Why Youi?

We're here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn't go to plan, with real people helping real customers at the moments that matter most.

It's also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping team members build meaningful careers.

We're a performance-driven business, and effort doesn't go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars.

As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.

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