Customer Service | Bar staff, Waitstaff, all hospitality backgrounds welcome!

Customer Service | Bar staff, Waitstaff, all hospitality backgrounds welcome!

You'll love this role if you've worked in hospitality and enjoy helping people.

Every shift you've spent building rapport with customers, thinking on your feet and keeping service levels high when things get busy has taught you skills that matter here. You know how to listen, adapt your approach and make someone's day a little better through a great customer experience.

This role gives you the chance to use those same strengths in a different environment. You'll still spend your day talking with people over the phone, understanding what matters to them and helping them make confident decisions about their insurance. The difference is you'll do it with paid training, regular coaching and predictable hours, all while building new skills in sales and insurance.

Based at our Sippy Downs HQ, you'll work alongside your team every day. It's a social, high-energy environment where coaching happens in the moment, wins are celebrated together and support is always close by.

Just like hospitality, some interactions are straightforward while others require patience, resilience and the ability to listen carefully and adjust your approach. You'll spend your day helping customers understand their options, building trust and guiding conversations towards an outcome.

You'll build your capability through on-the-job support from experienced leaders and coaching that helps you improve with every conversation. That's how your people skills turn into genuine sales capability, with performance incentives that recognise the results you achieve.

Many of our leaders started in this role, so if you're looking for somewhere to learn, grow and move into a new industry, this can be the start of something much bigger.

What you’ll be doing

• A full-time role in-office at Sippy Downs
• Speak with customers on the phone, helping them understand and choose the right cover
• Follow supportive scripts and call flows while learning how to guide real conversations confidently
• Read and interpret policy information in real time, explaining cover and costs clearly
• Work towards sales and performance targets while building strong sales habits
• Work across multiple systems at once, including online quoting tools and customer records
• Receive regular coaching and feedback, and use it to build confidence and capability over time
• Work onsite with your team, with set hours and clear expectations around performance and quality

What great looks like

• You care about helping people and know that the best results come from understanding what matters most to customers and earning their trust.
• You enjoy working towards goals and get genuine satisfaction from seeing your effort turn into results.
• You take on coaching, feedback and new challenges because you're motivated to keep improving.
• You stay resilient when conversations are tough and quickly refocus on the next opportunity.
• You enjoy being part of a team that celebrates wins and backs each other through challenges.

Many of the people who thrive in this role haven't come from insurance. They've come from retail, hospitality and other customer-facing environments where they learned how to build trust, navigate challenging conversations and work towards goals. We'll teach you the insurance and sales side of the role. The drive to connect with people and achieve results is the part you bring.

What you’ll get

• Clear pay and performance-based incentives, plus annual salary reviews.
• This role is your career launchpad - Build sales, negotiation, communication and customer influence skills while creating opportunities to grow into leadership and specialist roles across Youi.
• Paid training, regular coaching and on-the-job support to help you build confidence and capability from day one.
• Time off you can plan around - 22 days annual leave, plus rostered days off or flexibility depending on your role.
• Set start and finish times so you can plan life outside work
• A workplace you can feel - Food trucks, themed days, team celebrations and practical wellbeing benefits that bring real energy to the day.
• Practical benefits that support you day to day- Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
• Work that has real purpose - Help customers make confident insurance decisions today that will get back on track when life doesn't go to plan.

Ready?

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when lifedoesn’t go to plan. Every conversation, every decision, every day you’re part ofraising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so theimpact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

As more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you-shaped.

Visityoui.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to seewhat work life with us looks like.

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