Claims Home Assessor

You’ll love this role if you’re already used to standing in a customer’s driveway explaining what needs to happen next, working through scopes with builders and keeping repairs moving when timeframes matter. As a Home Assessor, most days start with a booked run sheet of site visits. You’ll travel to damaged homes, inspect what’s happened and confirm the appropriate repair method based on what you see. Some visits are straightforward while others require a more detailed, hands-on assessment, examining damage from accessible areas, identifying moisture paths and reviewing previous repairs that haven’t held.

You’ll spend time face to face with customers, explaining what happens next and being clear about the outcome. While this is an on-road assessing role, there will also be times where you complete assessments from your desktop. You will also cultivate and sustain strong relationships with our customers and repairer network, all while upholding a high standard of customer service to represent the Youi brand. You will be servicing across Mackay, up to Rockhampton and surrounding areas.

What you’ll be doing:

• Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward.
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged.
• Explain outcomes to customers face to face, walking them through what happens next and answering questions.
• Manage your daily run sheet of new and active claims - balancing inspections, scope creation, follow-ups and documentation.
• Use our online systems daily to complete reports.
• National travel may be required during catastrophe events, when extra support is needed in affected areas.

What you’ll have:

• Experience as an Insurance assessor, Loss adjustor, Builder, Restoration Specialist or Estimator, where you’ve scoped repairs and worked directly with customers and builders; or
• Experience in Desktop Home Assessing or Home Claims Management.

What great looks like:

• You connect the details across damage, reports and policy to make sound decisions, even when the answer isn’t obvious.
• You roll up your sleeves when work builds up, helping move jobs forward instead of waiting for someone else to pick it up.
• Repairs keep moving because you stay on top of timeframes and follow-ups.
• Familiarity with the terminology and procedures associated with claims and building.
• Strong communication and negotiation abilities.

If you can see yourself growing into this, you’ll likely love it here.

What you’ll get:

• Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
• Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews.
• Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave.
• Leaders who back your growth - Paid training from Day 1.

Why Youi:

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for what awesome service really means. We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business. And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you shaped. Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.