You'll love this role if you're an experienced People & Capability professional who enjoys helping leaders navigate complex people matters and finding practical solutions that balance people and business outcomes.
This role is ideal for someone confident in managing a broad range of employee relations matters and partnering with leaders to build capability, reduce risk and support high-performing teams. Supporting our Claims function, you'll become a trusted advisor, helping leaders navigate challenges and drive positive people outcomes.
No two days are the same. You could be guiding a performance matter, undertaking an investigation, coaching a leader through a difficult conversation or advising on workplace concerns. Success comes from your ability to assess situations objectively, communicate clearly and provide practical, commercially minded advice.
You'll join a collaborative People & Capability team where you'll continue to develop your expertise while making a genuine impact across the business.
What you'll be doing
- Provide expert advice across performance, conduct and workplace concerns
- Manage employee relations matters, including performance and misconduct
- Conduct workplace investigations and support respect-at-work matters
- Coach leaders through people matters and build capability
- Provide practical advice balancing people and business outcomes
- Ensure compliance with employment legislation and company policy
- Promote a positive risk and compliance culture
What great looks like
- Experience managing complex employee relations matters
- Strong judgement and ability to navigate sensitive situations
- Proven stakeholder management and influencing skills
- Knowledge of workplace relations legislation and frameworks
- Ability to communicate risk and provide practical advice
- Strong organisation and prioritisation skills
- HR, Employee Relations or Law qualifications are advantageous
What you'll get
- Challenging work that grows your expertise
Exposure to complex ER matters, investigations and leadership coaching. - Leaders who value your advice
Partner with leaders who genuinely seek and trust your guidance. - Real influence on business outcomes
Help shape team performance, culture and employee experiences. - Time off you can plan around
22 days annual leave, plus hybrid work flexibility. - A workplace you can feel
Food trucks, themed days and team celebrations. - Practical benefits that support you day to day
Discounted insurance, wellbeing initiatives and gym benefits. - Career pathways that keep moving
Development opportunities across P&C and the broader business. - Work that has real purpose
Supporting leaders, teams and customers through important moments.
Ways of working
- Based at Youi Head Office on the Sunshine Coast
- Supporting leaders primarily within our Claims portfolio, and exposure to matters across the broader business as required
Why Youi?
We're here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn't go to plan, with real people helping real customers at the moments that matter most.
It's also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping team members build meaningful careers.
We're a performance-driven business, and effort doesn't go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars.
As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.
Work that’s a bit more you-shaped.
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