Accommodation Support & Property Officer
Yoorana Women's Domestic Violence and Resource Service Inc – Maryborough QLD
Make a difference where it matters most.
Yoorana is a specialist domestic and family violence service supporting women and children across the Fraser Coast. For over 45 years, we have provided safe accommodation, advocacy, case management and recovery-focused support to families escaping domestic and family violence.
We are seeking a compassionate, motivated and organised Accommodation & Property Support Worker to join our dedicated team.
This diverse and rewarding role combines direct support for women and children with responsibility for maintaining safe, welcoming and well-presented accommodation across Yoorana's refuge and associated properties. Working within a trauma-informed, feminist and strengths-based practice framework, you will provide practical assistance to residents while coordinating property inspections, maintenance and accommodation readiness. The Accommodation Support & Property Officer plays a vital role in providing safe, trauma-informed accommodation and practical support to women and children experiencing domestic and family violence and homelessness.
About the Role
Reporting to the Service Manager, you will:
- Provide practical and emotional support to women and children residing in crisis accommodation.
- Maintain safe, welcoming and trauma-informed accommodation environments.
- Conduct routine property inspections and complete inspection reports.
- Coordinate maintenance requests with QBuild and liaise with contractors and tradespeople.
- Assist with client intake, exits and accommodation transitions.
- Identify and report property, safety and wellbeing concerns.
- Maintain accurate records, documentation and compliance requirements.
- Work collaboratively within a multidisciplinary team committed to achieving positive outcomes for women and children.
About You
You are someone who:
- Is passionate about supporting women and children affected by domestic and family violence.
- Has experience working within community services, homelessness, housing or domestic and family violence.
- Demonstrates empathy, professionalism and sound judgement in challenging situations.
- Is highly organised with excellent communication and documentation skills.
- Can work independently while contributing positively to a collaborative team.
- Has confidence coordinating property maintenance and engaging with contractors where required.
Key Performance Indicators
The Refuge Accommodation Support Worker will demonstrate success by:
- Safe and welcoming accommodation environments are consistently maintained.
- Property inspections are completed within required time frames.
- Maintenance requests are reported promptly and followed through to completion.
- Accurate inspection reports and documentation are maintained.
- Women and children receive timely, respectful and trauma-informed practical support.
- Child safe practices are consistently demonstrated.
- High standards of confidentiality, professionalism and cultural safety are maintained.
- Legislative, funding and organisational compliance requirements are met.
- Positive working relationships are maintained with contractors, QBuild, community partners and colleagues.
Essential Requirements
- Certificate III in Community Services or a related discipline (or equivalent experience).
- Current Queensland Driver Licence.
- Current Blue Card (Working with Children Check) or ability to obtain.
- National Criminal History Check.
- Current First Aid and CPR Certificate (or willingness to obtain).
Why Join Yoorana?
At Yoorana, you'll become part of a passionate and supportive team committed to empowering women and children to live free from violence. We offer:
- Meaningful work that creates lasting community impact.
- A supportive and collaborative workplace culture.
- Ongoing professional development and supervision.
- Salary packaging benefits.
- Opportunities to contribute to service innovation and continuous improvement.
Contact Details:
Yoorana Women's Domestic Violence and Resource Service Inc Recruitment Team
