At a Glance
- Tasks: Lead the front of house team and ensure exceptional customer service.
- Company: Join YOMG, a vibrant and energetic hospitality brand.
- Benefits: Enjoy free meals, career growth opportunities, and a supportive workplace.
- Other info: Flexible shifts and a fun environment await you!
- Why this job: Be part of a dynamic team and make a real impact in hospitality.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 54000 - 66000 $ per year.
South Bank QLD – Full Time Front of House Manager
Our upcoming location at YOMG South Bank is now seeking a Full Time Front of House Manager!
To succeed in this role, you will need
- Availability to work at least 38 hours per week.
- Flexibility to work a combination of days, nights—including shifts ending around midnight—and weekends.
- Experience managing a front of house or customer-service team, ideally within hospitality or a quick-service restaurant.
- Proven leadership skills and the ability to develop a capable and engaged team.
- A strong commitment to exceptional service and positive customer experiences.
- A hands-on, self-motivated and solutions-focused approach.
- Strong problem-solving and decision-making skills.
- The ability to work effectively in a fast-paced team environment.
- Excellent communication and interpersonal skills.
- A trustworthy and dependable approach, supported by excellent references.
- A willingness to learn, develop and uphold YOMG’s standards.
- A genuine passion for hospitality, quality food and customer service.
- A current Responsible Service of Alcohol certificate.
About the role
As Front of House Manager, you will be responsible for the day-to-day management and performance of the venue’s front of house operations.
You will lead and develop your team, maintain operational excellence and ensure the venue operates safely, efficiently and profitably in accordance with YOMG’s standards.
You will also be accountable for delivering exceptional service and creating a consistently positive experience for every customer.
Key responsibilities
- Manage daily front of house operations to deliver exceptional customer service and operational performance.
- Lead, supervise, coach and develop team members to achieve company standards and business objectives.
- Build and maintain a positive, energetic and customer-focused team culture.
- Manage team performance, conduct performance reviews and implement performance-management procedures when required.
- Recruit, onboard, train and roster team members in line with operational requirements and labour budgets.
- Monitor labour costs, productivity and roster efficiency.
- Maintain high standards of service, venue presentation, cleanliness and equipment care.
- Ensure compliance with food-safety, workplace health and safety, security, employment and company requirements.
- Manage cash handling, banking, security procedures and loss-prevention measures.
- Monitor key operational and financial indicators, including sales, labour costs and productivity.
- Respond to and resolve customer feedback, complaints and operational issues professionally and effectively.
- Complete operational reports, audits, compliance records and administrative tasks accurately and on time.
- Implement company initiatives, promotions, procedures and system updates.
- Liaise with contractors and Head Office to support effective venue operations.
- Support business-growth initiatives and contribute to continuous operational improvement.
What’s in it for you?
- Free meals while working.
- Genuine opportunities for professional development and career progression.
- A supportive, energetic and people-focused workplace.
You will report to YOMG’s Multi-Site and State Managers.
If you are an experienced hospitality leader excited by this opportunity, we would love to hear from you.
YOMG pays in accordance with the Fast Food Industry Award.
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Front of House Manager – South Bank QLD in Brisbane employer: YOMG
YOMG Coolangatta is an exceptional employer that prioritises a supportive and energetic workplace culture, offering free yogurt while you work and genuine opportunities for professional development and career progression. As a Venue Manager, you'll have the chance to lead and develop your own high-performing team in a fast-paced environment, ensuring operational excellence and customer satisfaction while enjoying the vibrant atmosphere of Coolangatta.
