At a Glance
- Tasks: Manage customer inquiries and process orders while providing top-notch support.
- Company: Join a leading company in the tyre industry with a vibrant team culture.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Fast-paced role with opportunities to learn and grow in a dynamic industry.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: 2+ years in customer service, SAP experience preferred, and strong communication skills.
The predicted salary is between 39600 - 48400 $ per year.
In this dynamic role, you will serve as the primary operational contact for our national dealer network, managing high-volume inbound inquiries and outbound follow-ups regarding product availability, pricing, quotes, and order status. You will accurately process customer and fleet.gov orders through SAP, coordinate backorders with warehouse teams, and administer Manufacturer Warranty and Road Hazard Protection claims. Working within our ticketing system, you will deliver fast, reliable resolutions while providing day-to-day operational support to our Sales Team located across Australia. Additionally, you will drive revenue by identifying upsell and cross-sell opportunities, recommending suitable stock alternatives, and partnering with warehouse and accounts departments to resolve logistics and billing inquiries.
Key responsibilities
- Manage high-volume inbound inquiries and outbound follow-ups regarding product availability, pricing, quotes, and order status
- Accurately process customer and fleet.gov orders through SAP
- Coordinate backorders with warehouse teams
- Administer Manufacturer Warranty and Road Hazard Protection claims
- Deliver fast, reliable resolutions within the ticketing system
- Provide day-to-day operational support to the Sales Team
- Identify upsell and cross-sell opportunities
- Recommend suitable stock alternatives
- Partner with warehouse and accounts departments to resolve logistics and billing inquiries
About you
- At least 2+ years of experience in a high-volume call centre or customer support environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Hands-on experience with SAP (particularly SAP Business ByDesign) is strongly preferred
- Experience in the tyre industry is preferred
- Order entry accuracy
- Ability to adhere to prompt response times
- Ability to efficiently manage high call and ticketing volumes
Customer Service Consultant in Sydney employer: Yokohama Rubber
As a Customer Service Consultant with us, you'll be part of a vibrant team that values collaboration and innovation. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact in the tyre industry. Located in Australia, our company provides unique advantages such as a strong national dealer network and a commitment to delivering exceptional customer service, making it an excellent place for those seeking rewarding employment.
