Frontline Supervisor in Adelaide

• SA Aquatic and Leisure Centre, Oaklands Park SA
• Adelaide Aquatic Centre, North Adelaide SA

The Frontline Supervisor is responsible for the day-to-day management of the frontline team, ensuring smooth operations at reception, membership services, and customer interactions. This role provides hands-on support to MSOs and CSOs, ensuring staff are delivering exceptional customer service and effectively handling enquiries, sales, and retention efforts.

• Exceptional customer service. With the ability to problem solve and communicate effectively with customers and team members.
• Strong sales and customer service background preferable in the fitness industry.
• Proficient computer skills - Microsoft Office - Outlook, Word, and Excel.
• Experience with handling cash, point of sale and EFTPOS transactions.
• Basic knowledge of CRM systems and customer management tools.
• Flexibility to pick up extra shifts as they arise when required.
• You must be reliable and able to work autonomously.
• Have a willingness to support others, work cooperatively as part of a team and be adaptable.
• Ability to coach and mentor junior staff.
• Be self-motivated with excellent personal presentation and a positive and professional attitude
• Previous experience working as a supervisor in a team environment, fostering a positive & professional culture.
• Must have a pro-active attitude
• Attention to detail and accurate data entry skills
• Must be reliable, responsible & punctual
• Willingness to learn and ability to communicate effectively
• Ability to work in a diverse environment
• Work well under pressure

Qualifications

• Current National Police and Working with Children Checks
• Current Provide First Aid and CPR Certification
• Opportunities available to advance your career
• Access to all centre facilities as part of employment
• Access to employee Health & Wellness Programs
• Employee discounts on products
• Employee Assistance Program offering counselling and support services.
• Complimentary annual flu shots.

YMCA Aquatic and Event Services Ltd are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

Please Note: Interviews may commence before the closing date.

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