Duty Manager – Melbourne

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. Our network spans 19 uniquely characterful properties across Australia.

The property YHA Melbourne Central is a stone's throw away from top attractions like the Eureka Skydeck, Melbourne Aquarium, and Federation Square. The property consists of 75 rooms with 244 beds offering both shared and private spaces to a diverse range of guests. Our Rooftop BBQ area and vibrant ground floor café and bar are the heart of the property.

About the role: Our Melbourne YHA team is looking for a full-time Duty Manager (internally referred to as Shift Manager). As a key team member, you will support the smooth and efficient operation of the property while helping create positive and memorable experiences for our guests. In this hands-on leadership role, you will deliver exceptional guest service, support and supervise team members, assist the Assistant Manager and Property Manager with day-to-day operations, and help maintain a safe, welcoming, and inclusive environment for both guests and team members.

What you’ll get to do:

• Promote a friendly and welcoming atmosphere that reflects YHA’s values and mission.
• Oversee daily operations including check-ins and check-outs, group movements, activities and events, food and beverage operations, and cleanliness inspections.
• Provide hands-on leadership and support to ensure high standards of guest service, presentation, hygiene, and safety are consistently maintained.
• Prepare shift reports and communicate relevant operational information to the Property Manager and wider team.
• Ensure incidents are reported in a timely manner and in line with company procedures.
• Act as the first point of contact in emergency situations, following established protocols and standard operating procedures.

What are we looking for:

• A positive and proactive leader who enjoys supporting and motivating a team.
• Experience as a Duty Manager, Shift Manager, Front of House Manager, or in a similar hospitality leadership role.
• Strong communication and problem-solving skills with a guest-focused approach.
• Ability to work in a fast-paced environment and remain calm under pressure.
• First Aid, CPR and RSA Certification are highly regarded.
• Availability for rotating 7-day roster with shifts can be 7am-3pm and 3pm-11pm and occasional overnight shifts from 11pm-7am.
• Applicants must have full working rights in Australia; Working Holiday Visas will not be considered for this role.

Our Values:

• Collaborate, listen and connect.
• Care for people and planet.
• Create positive experiences.
• Always evolving.

What's in it for you:

• Travel Perks: Free stays across our network.
• Team Adventures: Opportunities to visit other locations for team building and training.
• Discounts: Access to benefits at various stores and across the YHA network.
• Growth: Professional development and career opportunities throughout YHA.
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning.
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program.
• Referral Program: We reward successful candidate referrals.