Shift Manager – Byron Bay

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. Of course, our Byron Bay & Cape Byron properties epitomise our values and are quintessentially Byron.

The Properties: Our YHA Cape Byron and YHA Byron Bay properties are more casual, fun spaces with heated pools and great common areas where our guests get to gather and enjoy drinks, meals and BBQs. We offer great tours and events to our guests and offer surfboards and boogie boards for hire. Ideally located in the town centre, the properties are walking distance from the beach and cycling paths.

About the role: YHA Cape Byron (30 rooms) and Byron Bay (60 rooms) are looking for a full-time Shift Manager to join and support the Team. Reporting to the Property Manager you will get to support the daily operations, ensuring the smooth and efficient running of the properties. Your focus will include providing exceptional service to our guests, supervising team members, and offering primary support to our Assistant Manager and Property Manager.

What you’ll get to do:

• Promoting a friendly and welcoming atmosphere at the properties and ensuring that the properties are representative of YHA values and mission.
• Daily operations including check-ins/outs, groups movements, activities and events.
• Constantly supporting the team to ensure we maintain high standards of hygiene and safety and providing hands-on support to the team.
• Preparing shift reports and communicating relevant information to the Property Manager and other team members.
• Acting as the first point of contact in emergency situations, following established protocols and SOPs.

What are we looking for:

• Experience as a Duty Manager, Shift Manager, Front of House Manager or similar.
• First Aid & CPR Certification is beneficial.
• Availability for rotating 7-day roster.
• Proven leader with a passion for seeing your team succeed.

Our Values: Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Collaborate, listen and connect.
• Care for people and planet.
• Always evolving.

What's in it for you:

• Travel Perks: Free stays across our network – because we love travel as much as our members do!
• Team Adventures: Opportunities to visit other locations for team building and training.
• Discounts: Access to benefits at various stores and across the YHA network.
• Growth: Professional development and career opportunities throughout YHA.
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning.
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program.
• Referral Program: Know someone great? We reward successful candidate referrals.

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