At a Glance
- Tasks: Welcome guests, organise activities, and maintain property standards.
- Company: Join YHA Australia, a not-for-profit committed to positive social impact.
- Benefits: Free stays, team adventures, discounts, and professional growth opportunities.
- Other info: Live-in options available with low rent; flexible hours for work-life balance.
- Why this job: Gain hands-on experience in hospitality while enjoying the beautiful Byron Bay.
- Qualifications: Customer service experience and great communication skills are a must.
The predicted salary is between 19.8 - 24.2 $ per hour.
About us: At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet.
What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact. Our network spans 20 uniquely characterful properties across Australia.
The Properties: Our YHA Cape Byron and YHA Byron Bay properties are casual, fun spaces with heated pools and great common areas where our guests gather and enjoy drinks, meals and BBQs. We offer great tours and events to our guests and have surfboards and boogie boards for hire. Ideally located in the town centre, the properties are within walking distance from the beach and cycling paths.
About the role: We are on the search for a proactive and passionate hospitality all-rounder to join our team. The Overnight Guest Services All Rounder has the potential to be a live-in position and is the ultimate part-time role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in the Hospitality and Tourism industry. This unique position allows you to work across Reception, Housekeeping, and Guest Activities. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management. These overnight opportunities allow you to stay onsite and respond to possible operational requirements as needed.
Responsibilities include:
- Reception: Welcoming guests to the property and ensuring their check-in process is seamless whilst ensuring all accounts and documentation is recorded accurately.
- Guest Activities: Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained.
- Housekeeping: Ensure the property and guest rooms are maintained to the highest standards, including managing laundry and any maintenance or safety issues efficiently.
- Health & Safety: Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others.
About you: You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service. You will be looking for a long-term position, with a minimum of 6 to 12 months availability or more. Ideally, you'll have experience in customer service, hospitality, or a similar role. You'll need to have good attention to detail and organisational skills. Experience using Microsoft Office and ideally experience in reservations/POS or booking systems is required. Flexibility to work a rotating roster, including nights, weekends and public holidays is essential. A First Aid certificate is desirable. Knowledge of the local area and travel/tourism industry is desired.
Our Values: Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions: Collaborate, listen and connect; Care for people and planet.
What's in it for you:
- Travel Perks: Free stays across our network.
- Team Adventures: Opportunities to visit other locations for team building and training.
- Discounts: Access to benefits at various stores and across the YHA network.
- Growth: Professional development and career opportunities throughout YHA.
- Cultural Flexibility: Swap standard public holidays for ones that have personal meaning.
- Wellbeing Support: For you and your immediate family through our Employee Assistance Program.
- Referral Program: We reward successful candidate referrals.
Overnight Guest Services Attendant – Byron Bay employer: YHA Australia
YHA Australia is an exceptional employer that prioritises meaningful connections and experiences while promoting responsible business practices as a Certified B Corp. With a vibrant work culture that encourages collaboration and personal growth, employees enjoy unique benefits such as free stays across our diverse properties, professional development opportunities, and a supportive environment that values wellbeing. Located in the heart of Sydney Central, this role as a Marketing Coordinator offers a dynamic opportunity to contribute to impactful projects within a membership-based social enterprise dedicated to making a positive difference.
