This is a practice manager role responsible for overseeing the day-to-day running of a general practice, including patient services, staff management and compliance.
Key responsibilities
- Manage appointments, reception, patient enquiries, correspondence and daily clinic workflows
- Oversee patient feedback, complaints, recalls, reminders, referrals and administrative follow-up
- Ensure urgent patient matters are appropriately escalated to clinical staff
- Provide hands‑on operational support when required
- Manage administrative rosters, leave, induction, training and performance
- Maintain personnel, training and practitioner credential records
- Promote teamwork, accountability and effective communication
- Oversee Medicare and private billing, rejected claims, payments, debtors and daily reconciliations
- Support workplace safety, emergency preparedness and equipment maintenance
- Maintain privacy, confidentiality, information security and appropriate system access
About you
- Experience managing an Australian general practice or substantial senior medical administration experience
- Strong knowledge of general practice operations, Medicare billing, private billing and reconciliations
- Experience managing staff, rosters, training and performance
- Experience with accreditation, policies, quality improvement and confidential patient information
- Strong practice management software and digital systems capability (Medical Director, Pracsoft and Hotdoc)
- Strong communication, judgement, organisation and problem‑solving skills
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