The company:
YellowBridge QLD is one of Toowoomba's leading not for profit companies, delivering a suite of community services across disability support, home and community care, youth and community housing.
Our Vision
is connecting lives and finding bright possibilities and
Our Mission
is working together to help lives shine.
About the Role
As the Senior Housing Officer, you will provide leadership, operational coordination and support to YellowBridge's Housing Services programs. You will oversee housing and property management activities, supervise staff, manage stakeholder relationships, and drive service excellence across the program.
Key Responsibilities
- Lead and mentor a team of Housing Officers, Property Officers and Program Support Officers.
- Coordinate day-to-day Housing department operations and tenancy management activities.
- Coordinate the support of tenants to sustain successful tenancies through effective planning and support strategies.
- Ensure services are delivered in line with contractual requirements, KPIs and organisational objectives.
- Manage housing vacancies and property-related service delivery.
- Collect, analyse and maintain accurate housing data and reporting information.
- Build and maintain strong relationships with tenants, landlords, support providers and community stakeholders.
- Identify continuous improvement opportunities and contribute to service growth and efficiency.
About You
We are seeking a motivated leader who:
- Has experience in social housing, tenancy management, community services or a related field.
- Demonstrates strong leadership and people management capability.
- Possesses excellent communication and relationship-building skills.
- Can manage competing priorities and workloads effectively.
- Has strong administrative, reporting and data management skills.
- Understands relevant housing legislation, program specifications and service delivery frameworks.
Ideal Candidate Attributes
- Client-focused and compassionate.
- Highly organised and solutions-focused.
- Collaborative team leader.
- Committed to continuous improvement.
- Passionate about supporting vulnerable members of the community.
- Preferred experience but not essential in; Community Housing reporting and platforms i.e Chintaro, National Regulatory System for Community Housing, National Community Housing Survey, RTA understanding
What YellowBridge QLD Offers:
- Work-life balance supported with an active wellness program
- A caring, supportive and values-driven workplace culture
- Generous professional development opportunities for skills and career development
- A professional, well-resourced workplace
- A diverse team of like-minded people who make a difference
If you're someone who wants to make a real difference in the lives of others, then this may be the position for you.
If you require any further information please contact Donita Bellette on 1300 882 ***
Senior Housing Officer employer: Yellowbridge QLD
At YellowBridge QLD Ltd, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the Toowoomba community. Our supportive work culture fosters collaboration and personal growth, offering employees opportunities to develop their skills while contributing to meaningful outcomes in housing and disability support. Join us to be part of a compassionate team that values your contributions and prioritises the well-being of both staff and the community we serve.
