At a Glance
- Tasks: Provide technical support and training for Yealink products to resellers and end users.
- Company: Yealink, a global leader in Unified Communication & Collaboration Solutions.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Embrace diversity and inclusivity in a supportive work environment.
- Why this job: Join a dynamic team and help shape the future of communication technology.
- Qualifications: Bachelor's degree in relevant fields and strong problem-solving skills.
The predicted salary is between 62100 - 75900 $ per year.
About the Company
Yealink (Stock
Code: 300628) is a global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of Easy Collaboration, High Productivity. en
About the Role
The is a remote role based in Sydney or Melboume.
Responsibilities
- Provide timely and professional technical support and guidance about design, configuration, deployment and troubleshooting of Yealink Microsoft Teams phone and video related products to regional resellers, end users through telephone, email, or onsite visit, etc.
- Provide online or onsite product trainings and demos for resellers and end user IT team, maintain good customer technical person relationship.
- Document customer technical questions, assist in updating and maintaining internal knowledge bases and technical documentation.
- Collaborate with internal sales engineer team to resolve complex technical issues.
- Collaborate with internal sales team to sync up projects or reseller necessary business information.
Qualifications
- Communication, electronics, computer and other related majors, bachelor degree or above.
- Strong problem-solving and troubleshooting skills.
- Familiarity with computer systems, mobile devices, or other tech products.
- Understand Microsoft Teams room and Zoom Room technology *Nice to have.
- Understand Audio visual industry and technology *Nice to have.
- Basic understanding of network configuration and troubleshooting.
- Excellent customer service awareness, communication and coordination, strong ability to promote implementation.
- Excellent communication and written expression skills, able to independently carry out customer visits / on-site DEMO / speaking in industry event and other key Business.
- Pay range and compensation package
Competitive salary based on experience.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.
#J-18808-Ljbffr
Sales Engineer in Melbourne employer: Yealink
Yealink is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive in their roles. With a focus on professional development, team members have access to ongoing training and growth opportunities, all while enjoying the flexibility of remote work from Australia. The company's commitment to high customer satisfaction ensures that you will be part of a supportive environment that encourages meaningful contributions to the UC&C industry.
