Service Team Manager

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters.

This role will develop and manage the Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.

You will look after:

• Service: Lead, drive and cascade service objectives to our customers and team members in line with our values, approach and required methodologies. PSA and L&M contractual objectives & operational excellence is to be delivered at all times, with ownership and accountability for the service teams operational excellence outcomes.
• Customers: Service existing and potential customers to ensure that the company’s products and services outcomes continue to meet the customer & business requirements, whilst gathering information regarding future opportunities. Proactively implement processes to ensure client relationships are maintained, managed and developed.
• Growth: Support the management team with the formulation and execution of Service growth strategies.
• Mentoring/Guidance: Mentor, influence and co-ordinate the service team, including but not limited to sales, technicians, team leaders, coordinators and admin resources to ensure alignment and delivery of service to ensure growth and profitability.
• Account Management: Implement, maintain and develop account management strategies, to target specific industries and markets, based on current and future business requirements. Review, negotiate and support business contract management activities.

About you:

• Preferred to have a strong knowledge of Chiller & HVAC services & products.
• Engineering or Technical qualification.
• Performs all business activities with integrity and the highest ethical standards.
• Experience in developing successful relationships with customers and delivering results.
• Outstanding written, verbal communication and soft skills.
• Excellent networking skills, business minded, change orientated and pro-active.
• Has a strong established network in the local market.
• Focuses on customers, consultative approach and solution focused.
• Strong commercial acumen.

JCI’s Diversity & Inclusion: Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.