At a Glance
- Tasks: Lead the venue's operations, ensuring a memorable guest experience and financial success.
- Company: Join YASSAS, a vibrant hospitality group known for warm hospitality and teamwork.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to grow in a flagship venue with a focus on excellence.
- Why this job: Be the CEO of your shift and make a real impact on guest experiences.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 39600 - 48400 $ per year.
The Venue Manager owns the operational, commercial, cultural, and compliance performance of Southbank.
They are accountable for delivering a consistent, warm, memorable guest experience while managing the venue's financial performance to Group targets, developing the team, and upholding YASSAS standards.
\"Your job is the room, not the tasks. You are the CEO of your shift.\"
The VM is expected to lead by presence and by example, embodying the YASSAS values of Philoxenia(warm hospitality), Accountability, Teamwork, and Excellence.
1. Position Purpose
The Venue Manager owns the operational, commercial, cultural, and compliance performance of Southbank.
They are accountable for delivering a consistent, warm, memorable guest experience while managing the venue's financial performance to Group targets, developing the team, and upholding YASSAS standards.
\"Your job is the room, not the tasks. You are the CEO of your shift.\"
The VM is expected to lead by presence and by example, embodying the YASSAS values of Philoxenia(warm hospitality), Accountability, Teamwork, and Excellence.
- 2. Key Result Areas (KRAs) 2.1 Financial Performance
- Own the venue's weekly and monthly P&L against Group-set targets
- Deliver revenue, labour %, COGS %, and controllable expense targets
- Approve rosters within labour budget; escalated variances proactively
- Approve daily banking, comps, voids, and refunds within delegated authority
- Report weekly financials via Pulse to GM Operations
- 2.2 Guest Experience
- Deliver YASSAS's 12 Standards to every guest, every shift, every day
- Own the Six Memory Moments
- Arrival
- Welcome
- Seating
- Order
- Service
- Farewell
- Monitor Google reviews, Open Table feedback, and guest complaints
- Personally resolve escalated complaints
- Deliver monthly Google review score against Group target
- 2.3 Team Leadership
- Recruit, hire, and onboard team members with GM Operations sign-off
- Develop the Assistant Manager, Head Chef, and Supervisors through weekly 1:1s
- Set and hold the standard for the whole team via the Daily Huddle
- Run performance conversations early and directly — no \"surprise\" reviews
- Own team retention and engagement; monitor turnover against Group target
- 2.4 Operational Excellence
- Ensure venue opens and closes to standard every service
- Steward Pulse, Open Table, Tanda, and Square usage — no shortcuts
- Own venue cleanliness, presentation, and repairs-and-maintenance queue
- Manage supplier relationships in coordination with Head Chef
- 2.5 Compliance & Safety
- Upholdhalal certificationwithout exception
- Deliver 100% compliance on food safety, allergen management, WHS
- Ensure all staff hold current RSA where required and Cert III where triggered
- Maintain accurate records (timesheets, incidents, training) via Pulse
- Own all liquor licensing conditions and hours-of-trade compliance
- 2.6 Culture & Standards
- Live and coach the YASSAS Playbook, Staff Guide, and ETF framework
- Run the Daily Huddle to Group standard every service
- Reinforce that YASSAS ispremium casual— never QSR, never fine-dining formal
- Coach team members through the Academy training curriculum
- 2.7 Functions & Events
- Own function enquiries, quotes, and delivery for Southbank
- Coordinate with the Function Coordinator (Nexus bookings, deposits, contracts)
- Personally attend all functions over $4,000 revenue
- Maintain Southbank as the Group's flagship function venue
- 2.8 Reporting & Communication
- Weekly RM/VM meeting with GM Operations (agenda provided)
- Monthly business review with the Sr. Management Team
- Immediate escalation of any incident (WHS, complaint, cash, staff)
- Written weekly summary via Pulse
Venue Manager employer: Yassas - The Greek Way
Yassas - The Greek Way offers a vibrant work culture that emphasizes warm hospitality and teamwork. Employees are encouraged to lead by example and embody the company's values, providing opportunities for personal and professional growth. The focus on delivering memorable guest experiences ensures a dynamic and engaging work environment.
