At a Glance
- Tasks: Welcome guests, manage requests, and ensure exceptional experiences at our luxury hotel.
- Company: Join the Independent Collection, part of Australia's largest entertainment and hospitality group.
- Benefits: Enjoy team discounts, career growth, and community involvement from day one.
- Other info: Dynamic role with endless opportunities across hotels, restaurants, and entertainment venues.
- Why this job: Be a Daymaker and create unforgettable moments for guests in a vibrant environment.
- Qualifications: Strong communication skills and a passion for delivering top-notch service.
The predicted salary is between 19.8 - 24.2 $ per hour.
The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences.
While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.
EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges, Atura, Ly Lo, Independent Collectionand Australia's most lovedyear roundalpine resort, Thredbo.
Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
Onceyou'rein, there'sno limits on where your career could take you.
About the Role
We are seeking an enthusiastic and dedicated professional to join our team in a Front Office as a casual Guest Service Agent.
As the ideal candidate you'll have a robust background in a similar environment, with a strong commitment to delivering exceptional guest experiences.
At Yarra Valley Lodge, we pride ourselves on providing exceptional accommodation and creating unforgettable experiences for our valued guests.
Whether they are here for a relaxing leisure holiday, attending large meetings and conferences, or celebrating a spectacular wedding, we are committed to delivering excellence at every turn.
Skills & Experience
- Guest
Interaction: Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
Express genuine appreciation when bidding guests farewell.
- Communication: Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
- Multitasking: Capable of managing multiple tasks efficiently while maintaining a high level of service under pressure.
- Teamwork: Work collaboratively with other team members to ensure smooth operations and enhanced guest satisfaction.
- Professional Conduct: Maintain a professional demeanor and presentation at all times, including impeccable grooming standards.
- Phone Etiquette: Answer telephones with appropriate etiquette, providing clear and helpful information.
- Attention to Detail: Display strong attention to detail, especially when handling guest requests and performing tasks.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapidcareer growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ's largest and most diverse experiences company
Join Yarra Valley Lodgeand become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Guest Service Agent in Melbourne employer: Yarra Valley Lodge
Yarra Valley Lodge offers a dynamic work environment with a focus on delivering exceptional guest experiences. Employees have access to a wide range of career paths across various sectors, including hospitality and entertainment, providing ample opportunities for professional growth. The company values a culture of service excellence and teamwork, making it an attractive employer for those passionate about the hospitality industry.
