At a Glance
- Tasks: Lead a high-performing workshop team and ensure top-notch service quality.
- Company: Join Hervey Bay Auto Group, part of the respected Pickerings Auto Group.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Opportunity to inspire a team and make a real impact in the automotive industry.
- Why this job: Elevate your career while enjoying the beautiful lifestyle of Hervey Bay.
- Qualifications: Experience in automotive service management and strong leadership skills.
The predicted salary is between 85000 - 95000 $ per year.
Job Type: Permanent position | Full time position
Location: 37 Torquay Road, Hervey Bay QLD 4655
Position Type: Full-time, permanent
Salary: $85,000 - $95,000 plus superannuation, dependent on experience
Elevate Your Career in Hervey Bay! Our client, Hervey Bay Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team.
Hervey Bay Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering excellent customer service, high-quality workshop operations, and strong technical support across its service department. This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to enjoy the lifestyle of Hervey Bay while developing your career in a professional dealership environment.
Key Responsibilities
- Take responsibility for upholding dealership and manufacturer standards across the service department;
- Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded;
- Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop;
- Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems;
- Provide direction, leadership, and feedback to all workshop team members and supervisory staff;
- Monitor and maintain customer-service standards and implement strategies for continuous improvement;
- Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored;
- Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity;
- Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements;
- Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards;
- Take responsibility for maintaining strong customer relations and resolving escalated issues.
About You
- Proven experience in automotive service management or a similar leadership role
- Strong technical background with expertise in automotive systems and diagnostics
- Excellent organisational and communication skills
- Leadership qualities with the ability to inspire and guide a team
- Commitment to delivering outstanding customer service
Why Join Our Client?
- Competitive salary package
- Genuine opportunities for career progression
- Work within a respected dealership group
- Supportive team environment
- Enjoy the lifestyle and climate of Hervey Bay, Queensland
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