Service Desk Analyst - Level 1 at Aurec Pty Ltd
Sydney, Queensland, Australia - Full Time
Experience: 0 year(s) or above
Remote Job: Yes
Telecommute: Yes
Sponsor Visa: No
Skills: Travel & Tourism
WHAT YOU'LL DO
- Process supplier confirmations and booking updates accurately and within agreed service levels
- Monitor incoming supplier communications and keep booking files fully up to date
- Follow up travel agents by email for outstanding passenger details, travel requirements and registration documentation
- Coordinate pre-departure requirements so bookings progress without delays
- Verify booking details, supplier costs and documentation against reservation records
- Prepare and distribute final travel documentation to Adventure World's service standards and timelines
- Fulfil brochure requests and manage brochure inventory for trade partners
- Escalate complex booking issues and amendments to the Reservations team where needed
- Maintain accurate records of confirmations, documentation dispatch and booking file status
WHAT YOU'LL BRING
- Experience in administration, customer service or a coordination-based role
- Strong written communication skills – you can build professional relationships through email
- Exceptional organisational skills and the ability to juggle multiple priorities and deadlines
- A sharp eye for detail and a genuine commitment to accuracy
- A proactive approach – you take ownership of tasks and drive them to completion
- Experience with booking, CRM or administration systems (preferred)
- Sound judgement and problem-solving skills, especially knowing when to escape
- A collaborative mindset and willingness to learn new systems and processes
- Travel industry knowledge or personal travel experience is a bonus, not a requirement
WHAT'S IN IT FOR YOU
- Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family
- Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends
- Learning & Development: Ongoing career development and personal growth opportunities
- Volunteer Leave: Two days of paid leave per year for volunteer opportunities
- Parental Leave: 12 weeks of paid parental leave for eligible employees
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Service Desk Analyst - Level 1 in Sydney employer: Y-Axis
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