- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Position:ServiceNow ITSM ArchitectRole Overview
We are seeking an experienced ServiceNow ITSM Architectwithstrong expertise in leading customer discovery workshops, requirementgathering, solution architecture, and end-to-end ServiceNow ITSMimplementations. The ideal candidate will engage with business and ITstakeholders to understand current processes, identify transformationopportunities, and design scalable ServiceNow solutions aligned with businessobjectives.
Key Responsibilities
Discovery & Consulting
- Lead customer discoverysessions, workshops, and stakeholder interviews to understand businesschallenges, existing ITSM processes, and transformation goals.
- Facilitate process-mappingworkshops and perform current-state vs. future-state gap analysis.
- Capture and documentbusiness, functional, and technical requirements.
- Provide consultingrecommendations and define ServiceNow adoption roadmaps.
- Present solution approaches,effort estimates, implementation strategies, and best practices to customerleadership teams.
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- CMDB
- Define solution architecturealigned with ServiceNow best practices and platform governance.
- Create architecturedocuments, solution designs, process flows, integration diagrams, andimplementation roadmaps.
- Ensure scalability, security,maintainability, and performance of proposed solutions.
Preferred Qualifications
- ServiceNow CertifiedTechnical Architect (CTA) – Advantage
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ServiceNow ITSM Architect in Sydney employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
