- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Must Have Skills: Operations & Projects Manager
Operations Manager – CommandCentre,
Operations Manager – FieldServices, TechZone Part of end-to-end IT support team which also managedprojects
Nice to Have Skills:
Leaderin a field operations and technicalsupport team delivering 24/7 IT services across
operational control rooms, concourses, and corporate workspaces.
Accountable for operational governance, field techniciandispatching, shift scheduling, queue backlogs, and resource
utilization to maintain 99.9%+ availability for criticaloperational workstations.
Governed walk-in TechZone operations and equipment staging depots;directed hardware deployments, spares inventory,
warranty repairs, and fast device turnaround to drive highfirst-contact resolution.
Ensure operational readiness and service restoration withinstringent contractual SLAs and KPIs across hybrid on-prem,
cloud, and distributed network architectures (Cisco, Palo Alto,SD-WAN).
Serve as primary operational escalation lead for enterprise assetdirectors and business stakeholders, convening rapid response
technical bridges and mobilizing cross-functional engineeringteams.
Standardized change control procedures, mitigating risk acrosscode promotions and reducing after-hours production
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Operation Manager (Tech Zone) in Sydney employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
