- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Description: We are seeking a highly capable and experienced IT ServiceManager with a strong Service Management background and 15 years of experience tooversee, mature, and continuously improve the IT service management ecosystemfor one of our major clients based in Perth. This role provides end-to-endleadership across core ITSM functions including Incident & Major IncidentManagement, Problem Management, Change Enablement, Request Management,Knowledge Management, Service Operations Governance, Monitoring & EventManagement, and Service Performance Management.
You will act as the operational leader for IT service delivery, ensuringstability, reliability, stakeholder satisfaction, and continual serviceimprovement across business and technology teams. The role requires strong ITILexpertise, operational leadership experience, and hands-on familiarity withenterprise service management platforms such as ServiceNow. ServiceNowadministration knowledge is advantageous but not mandatory.
This position requires a service-oriented leader with excellent communicationskills, the ability to influence across multi-vendor environments, and apassion for driving operational excellence and business value.
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IT Service Manager in Sydney employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
