- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
- Must Have Skills: Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
- Supporting complex real-time monitoring environments.
- Part of end-to-end IT support team which also managed projects
- Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMCRemedy, QuickBooks, MSProjets, Service Now
- Nice to Have Skills:
- Life cycle of Incidents associated with EUC equipment and EUCsoftware, and provide break/fix support, advice, and assistance to AuthorizedUsers.
- Incident handling (P1/P2 issues) and Proxy clustering and Slowbrowsing issues, URL filtering (block/allow websites)
- Coordinate with Customers' vendors for provision of end-usersupport (e.g., Hardware Vendor technicians for warranty repair/replacement
- Replace equipment and/or software in order to conduct a repair,support the Authorized User by copying data, performing backups and restoringdata and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners /MFPs / Plotters / Label Printers / Tag Printers using proxy network
- Loading/Reloading of PCs with Customer standard image fordeployment.
- operational support for disaster recovery and BCP emergencyresponse activities in the event of emergency situations and annual testingrequirements at local sites
- Detailed Job Description
- ITprofessional with over 10 + years of hands-on expertise in infrastructure,end-user support, and across enterprise environments with Install / Move /Add / Changes and co-ordination with respective OEMs and/or Customerfacilities group for Network/Standalone Printers / Scanners / MFPs / Plotters/ Label Printers etc.
- Onsite operationalsupport of voice end points (e.g., Physical hard phones on desk running over
- Life cycle of Incidents associated with EUC equipment and EUCsoftware, and provide break/fix support, advice, and assistance to AuthorizedUsers.
- Incident handling (P1/P2 issues) and Proxy clustering and Slowbrowsing issues, URL filtering (block/allow websites)
- Coordinate with Customers' vendors for provision of end-usersupport (e.g., Hardware Vendor technicians for warranty repair/replacement
- Replace equipment and/or software in order to conduct a repair,support the Authorized User by copying data, performing backups and restoringdata and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners /MFPs / Plotters / Label Printers / Tag Printers
- Loading/Reloading of PCs with Customer standard image fordeployment.
- End-to-end stewardship/ownership of Incidents escalated toCustomer's support groups to incident resolution
- Coordination with Customer's support teams for execution ofmaintenance, upgrades, enhancements, or changes
- operational support for disaster recovery and BCP emergencyresponse activities in the event of emergency situations and annual testingrequirements at local sites
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EUC Engineer Desktop Support in Sydney employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
