- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
JobDescription:
Enterprise ApplicationsLead(Onshore– Brisbane)
Position Summary
The Enterprise Applications Lead is accountable for the end-to‑endmanagement, governance, support, enhancement, and continuous improvement of aportfolio of enterprise business applications supporting Finance, HR,Collaboration,Quality,Aged Care Communityfunctions.
The role serves as the primary liaison between businessstakeholders, application vendors, managed service providers, and internaltechnology teams to ensure application stability, service excellence,regulatory compliance, and business value realization.
Key Responsibilities
Service Delivery & Operational Governance
- Own end-to-end servicedelivery across the enterprise application portfolio.
- Ensure applicationavailability, performance, reliability, and user satisfaction.
- Manage incident,service request, problem, change, and release processes aligned with ITILpractices.
- Lead major incidentresolution and business-critical application recoveries.
- Establish service healthdashboards and operational reporting.
Application Lifecycle Management
- Govern applicationroadmaps, upgrades, patching, vendor releases, and technical debt management.
- Drive applicationrationalization, modernization, and optimization initiatives.
- Ensure lifecyclecompliance from onboarding through retirement.
Vendor & Third-Party Management
- Manage relationshipswith application vendors and managed service providers.
- Monitor contractualobligations, SLAs, KPIs, and support performance.
- Laisewith SIAMforvendor performance reviews and escalation management.
Change, Release & Enhancement Management
- Oversee applicationenhancementsthrough Agileways of working.
- Coordinate testing,UAT, deployment planning, and release governance.
- Ensure successfuldelivery of business improvement initiatives.
- Ensure compliance withorganizational policies and regulatory requirements.
- Support internal andexternal audit activities.
- Maintain riskregisters and remediation plans.
- Drive security andaccess governance across enterprise platforms.
- Identify automationand optimization opportunities.
- Lead cost reductionand efficiency improvement initiatives.
- Utilize platformanalytics to improve user adoption and business outcomes.
- Lead applicationsupport teams, analysts, vendors, and SMEs.
- Provide technical andfunctional leadership across the portfolio.
- Develop supportcapability, documentation standards, and operational maturity.
- Possess strongcommunication skill
Required Skills & Experience
- 12+ years ofenterprise application management experience.
- 5+ years leadingenterprise application portfolios.
- Experience managingSaaS and COTS business applications.
- Strong stakeholdermanagement and executive communication skills.
- Experienceworking with multi-tiered and distributed architecturallandscapes.
- Experience workingwith offshore and distributed support teams.
- Experience leadingapplication transitions and service stabilization programs.
- StrongITILexperience with preferred exposure inServiceNow.
TechnicalExpertise
Service Management
- Release Management
Reporting & Analytics
Security & Compliance
Preferred Qualifications
- Experience inCommunity Care, Aged Careis preferred
- Exposure to DigitalTransformation and Enterprise Application Modernization Programs
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Enterprise Lead in Sydney employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
