At a Glance
- Tasks: Manage incidents across voice, chat, and email in a dynamic contact centre environment.
- Company: Join XPT Software, a leading tech company in Sydney.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Collaborate with diverse teams and enhance your problem-solving skills.
- Why this job: Be the hero who keeps our contact centre running smoothly and efficiently.
- Qualifications: Experience with contact centre platforms like Genesys Cloud and Microsoft Dynamics 365.
The predicted salary is between 63000 - 77000 $ per year.
XPT Software in Sydney, Australia seeks an experienced Contact Center Support specialist to manage incidents across voice, chat, and email. You will troubleshoot user-level issues, monitor operations, and coordinate with business and tech stakeholders to keep contact center services running smoothly.
The role requires hands-on experience with contact center platforms, preferably Genesys Cloud and Microsoft Dynamics 365 Contact Center, along with strong communication skills and issue escalation.
Contact Center Operations Engineer in Sydney employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
